Edgar Gutierrez Trujillo

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Consistently provides friendly, courteous service to internal and external customers. Performs other related work.

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
• Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
• Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
• Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

• Helped to assist customers.
• Managed Pizza Clerks.
• Recruited and trained new employees to meet job requirements.
• Monitored daily sales figures to track trends in customer buying behavior.
• Ordering
• Cleaning
• Running a register.
• Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
• Balanced workloads to meet targets without overtaxing employees.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Handled shift overstock, restocking and inventory control.
• Monitored inventory levels, ensuring optimal stock and minimizing waste.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Delegated work to staff, setting priorities and goals.
• Performed opening and closing duties as part of management team and handled cash management.
• Reviewed completed work to verify consistency, quality, and conformance.
• Identified training needs among staff members.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Collaborated with other departments to ensure smooth flow of operations across multiple teams.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer complaints and issues promptly and professionally.

• Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
• Handled customer complaints and feedback, implementing changes to improve service.
• Resolved customer complaints in a timely manner.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Delegated work to staff, setting priorities and goals.
• Developed and implemented staff schedules to ensure full coverage during peak hours.
• Adhered to company food, safety, quality and sanitation policies.
• Oversaw food preparation, production and presentation according to quality standards.
• Rotated and replenished products in display cases.
• Ensured compliance with food safety regulations.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Ordered food products, kitchen equipment, and food service supplies.
• Trained new employees to perform duties.
• Assisted staff by serving food and beverages.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Identified needs of customers promptly and efficiently.
• Operated a variety of machinery and tools safely and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Ran cash register and handled transactions with customers.

• Seeks opportunities to welcome, engage, serve, and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service, with an emphasis on taking care of the customer.
• Takes orders, answers questions, and performs suggestive selling.
• Prepares, stocks, displays, straightens, and rotates products in fresh food cases.
• Prepare production items according to recipes, food safety procedures, and/or specified cooking times.
• Handles frozen products.
• Inspects all product for quality and freshness,
• Prepares the case by putting the product in fresh pans, rotating the product, putting the product back, filling, etc.
• Place proper signage on all products, which includes pricing, description, code dating, and COOL information on all required products.
• Cleans and maintains department equipment, such as fryers, slicers, etc. By breaking down and reassembling equipment, operating the dishwasher, and hand washing dishes, cleaning all appropriate parts with a sanitizing solution.
• Maintains a clean and sanitary department by washing parts, tables, and wrapping stations; taking trash and paper to the appropriate balers; cleaning floors and coolers; and maintaining glass display counters on the inside and out; etc.
• Receives inventory, stocks, verifies the receipt of ordered products, and orders.
• Follows strict sanitary guidelines, and completes associated records.
• Performs other duties as assigned, or needed.
• Understands and follows all food safety procedures and requirements.