Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Guzman

Overview

7
7
years of professional experience

Work History

Referral Coordinator

Legacy Community Health
06.2022 - Current
  • Met department productivity standards by accurately completing assigned work, responding to emails, and adhered to HIPAA regulations when handling confidential patient information.
  • Coordinated and processed patient referrals with precision, detail, accuracy and faxed in a timely manner.
  • Assisted and educated patients by answering questions regarding referral and authorization process.
  • Uploaded referrals to multiple healthcare EMR systems.
  • Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding referral information.
  • Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various insurance portals, phone calls, and other resources.
  • Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding referral information.
  • Communicated with facilities to follow up on patients referrals and refaxing documentation if needed.

Receptionist

Kids Developmental Clinic
02.2020 - 06.2022
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, scheduling or rescheduling appointments.
  • Greet, check in, and screen patients entering clinic and informing treating therapist of their patients arrival.
  • Operate office equipment such as fax machines, copiers, and use computers for spreadsheet, word processing, or other software applications to prepare reports, filing and scanning patients paperwork into their charts, responding to emails and sending out corresponding mail to families.
  • Reviewing Plan of Care's and Re-Evaluation's submitted by therapists to check for corrections, and sending out emails for revisions if needed, and faxing paperwork to patients primary care physician to obtain signatures for the continuation of services.
  • Calling doctors offices to follow up, and obtain status on patients paperwork and refaxing documentation if needed.
  • Knowledgeable and proficient in Raintree Software Program.

Office Clerk

Herbalife
04.2018 - 01.2020
  • Answer telephones, direct calls, and take messages.
  • Operate cash register, collect forms of payment, balance out cash register at the end of the shift, and make deposits.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, perform inventory and address complaints.

Receptionist

Visible Changes
11.2016 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled or rescheduled appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly to provide information to callers, take messages, or transfer calls to appropriate individuals.
  • Collected deposits, payments, fees and calculated costs of goods or services.
  • Respond to customer problems or complaints.

Education

High School Diploma -

Nimitz High School
Houston, TX
06.2016

Skills

  • Proficient in Microsoft Word, PowerPoint and Excel
  • Organization, Efficiency and Multitasking skills
  • Administrative Duties
  • Customer Service
  • Appointment Scheduling
  • Data Inputting
  • EPIC EMR
  • HIPAA Regulations and Medical Terminology

Languages

Spanish
Native or Bilingual

Timeline

Referral Coordinator

Legacy Community Health
06.2022 - Current

Receptionist

Kids Developmental Clinic
02.2020 - 06.2022

Office Clerk

Herbalife
04.2018 - 01.2020

Receptionist

Visible Changes
11.2016 - 03.2018

High School Diploma -

Nimitz High School

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Edgar Guzman