Summary
Overview
Work History
Education
Skills
Certification
Affiliations
The National Society of Leadership and Success
Timeline
Generic

Edgar Hernandez

Dallas,TX

Summary

Information Systems Specialist skilled in managing and maintaining complex IT infrastructures. Known for strong focus on team collaboration and consistently achieving results. Adept at troubleshooting technical issues, implementing network solutions, and ensuring system security. Reliable, adaptable, and highly effective in dynamic environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Information System Technician

AT&T Corporation
03.2010 - 08.2023
  • Resolved mobile and cloud platform issues through root cause analysis
  • Gathered and reported data to management and database administrators
  • Troubleshooted Windows (physical & virtual), network, and hardware problems
  • Supported users with PCs, laptops, mobile devices, and applications
  • Conducted re-images on Windows and Linux thin clients
  • Utilized Active Directory for user management and access control
  • Supported network operations and troubleshooting
  • Managed outage management, chat assistance, and online ticket support
  • Enforced corporate security guidelines in all troubleshooting activities

Helpdesk Technician

Ciber
09.2007 - 01.2010
  • Achieved Department of Defense Secret and Homeland Security Suitability Clearances
  • Supported DHS personnel with daily/weekly equipment issues
  • Installed and troubleshooted software patches for radar, tower systems, and other equipment
  • Maintained communication with government and project heads
  • Provided detailed documentation for government review
  • Supervised PC configuration and OS installations
  • Created internal IT documentation on program policies and procedures

Server Technician

Layered Technologies
10.2006 - 09.2007
  • Configured hardware for basic servers with SCSI and SATA RAID arrays
  • Managed multiple priorities based on customer urgency
  • Loaded various OS images (32-bit/64-bit) for Windows and Linux platforms
  • Communicated with teammates on server deployment locations

Desk Side Support Technician

Kemtah Group
09.2005 - 10.2006
  • Troubleshooted and repaired internal laptops, desktops, and Cisco servers
  • Performed image backups and data transfers
  • Assisted with inventory control of computer equipment
  • Conducted quality control on outgoing repairs

A+ Certified Computer Technician

Fry's Electronics
09.2003 - 05.2005
  • Built and configured custom computers according to customer specifications
  • Performed computer maintenance and handled basic helpdesk issues

Education

Bachelor of Science - Business Administration

Texas A&M University
Commerce, TX
01.2016

Skills

  • Incident Management
  • Problem Solving & Decision Making
  • Change Management
  • Cybersecurity Protocols
  • Access Control
  • Incident Response
  • Network Security
  • Risk Management
  • Continual Service Improvement
  • ITIL Framework Knowledge
  • IT Asset Management

Certification

  • CompTIA Security+, 01/01/23
  • Google Data Analytics Professional Certificate, 01/01/23
  • Microsoft Azure Fundamentals AZ-900, 01/01/23
  • (ISC)2 Certificate of Cybersecurity, 01/01/23
  • Six Sigma Green Belt, 01/01/13
  • PeopleCert ITIL 4 Foundation, 01/01/24

Affiliations

  • The National Society of Leadership and Success

The National Society of Leadership and Success

The NSLS is an organization that provides a life-changing leadership program that helps students achieve personal growth, career success, and empowers them to have a positive impact in their community. We are the dream supporters. We build leaders, support people in achieving their goals, and improve the world in the process. We get  Learning is a life-long journey. Gaining new skills is imperative for personal and professional growth. Everyone has leadership potential. We provide the tools and resources students need to identify and achieve their goals.

We achieve more together than we do alone. With proper support and dedicated action, we can do extraordinary things.people to ask the all-important question, "What would you do if you knew you couldn’t fail?" Then, we give students the tools they need to drive their future forward, establish themselves as leaders among their peers, and build real-world skills that will help them excel in the workplace.

Timeline

Information System Technician

AT&T Corporation
03.2010 - 08.2023

Helpdesk Technician

Ciber
09.2007 - 01.2010

Server Technician

Layered Technologies
10.2006 - 09.2007

Desk Side Support Technician

Kemtah Group
09.2005 - 10.2006

A+ Certified Computer Technician

Fry's Electronics
09.2003 - 05.2005

Bachelor of Science - Business Administration

Texas A&M University
Edgar Hernandez