Edgar Hernandez
North Arlington,NJ
Summary
Dynamic leader with a proven track record at Allied Barton Security Services, adept in staff training and development, and excelling in customer service management. Leveraged employee supervision and time management to boost team efficiency and foster client relationships, achieving a quarterly targeted GP of 17%. Renowned for honesty and achieving high employee relations standards.
Overview
26
26
years of professional experience
Work History
Client Security Service Manager
Watchguard247
Long Island City, NY
08.2024 - 12.2024
- Resolved escalated customer complaints professionally, turning potentially harmful experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained, and supervised a team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Client Service Manager
Allied Universal Protective Services
Newark, NJ
03.2019 - 01.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance records, handled payroll, and ordered new materials for sites.
Security Officer
Universal Protective Services
02.2015 - 03.2019
- Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting of suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Gateway Security (New Jersey Transit)
Newark
10.2014 - 06.2017
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting of suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Motivated Security Site Manager
Port Logistic Group
09.2013 - 08.2014
- Responsibility for providing managerial support for assigned account totaling over 2500 weekly hours
- Provide site training and conduct formal Trimester and Quarterly retraining for 30 security officers and 12 supervisors
- Responsible for all payroll information, the financial stability of the account.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
Field Supervisor
SOS Security Services
09.2012 - 07.2014
- Conduct hours inspection to ensure that the security officers hear to State and Company rules and regulations, also Supervise Officers assigned to high-end retail stores ( Prada, Dior,Bvlgari, Coach, Lora Pana)
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Security Supervisor
St Michael Medical Center
Newark
03.2007 - 08.2012
- To ensure safety and security
- Check the weekly schedules and make all necessary changes, to provide adequate security coverage at all assigned posts
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Assign all security officers to patrol the entire facility and its perimeter
- Ensure all security officers thoroughly screen all personnel entering the facility
- Also, anyone within reasonable suspicion, that is leaving the facility
- Interact with employees, and patients, in order to compile any information when necessary, for any investigation conducted by the security department
- Make detailed inspections throughout the facility
- Inspecting all areas
- (assigned security check points)
- Crime prevention
- Maintain a constant security presence on a 24 hour basis, in and around the facility
- Investigate all security related incidents that occur at SMMC that involves any patients, visitors and employees
- Follow up all security related incidents by completing the necessary incident reports
- Instruct all security officers, to complete all incidents reports before the completion of their shift and submit to the security officer for review
- Upon completion of any investigation, ensure that the proper preventive actions are taken.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Portfolio Manager
Allied Barton Security Services
Lyndhurst
12.2006 - 06.2008
- Responsibility for providing managerial support for assigned account totaling over 4000 weekly hours
- Provide site training and conduct formal Trimester and Quarterly retraining for 100 security officers and 6 supervisors
- Responsible for all payroll information, Account receivables and the financial stability of the account
- Managed annual revenue of 3M and achieved the company's quarterly targeted GP of 15 to 17%.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
Roving Account Manager
Allied Barton Security Service
Lyndhurst
04.2005 - 12.2006
- Responsibility for providing managerial support for assigned account totaling over 4000 weekly hours
- Managed annual revenue of 4M and achieved the company's quarterly targeted GP of 15 to 17%
- Managed overtime cost below Company standard of 3.5%
- Develop/Maintain/Review operational procedures for 25 accounts
- Provide site training and conduct formal Trimester and Quarterly retraining for 107 security officers and 23 supervisors
- Conducted operational audits standards for each account
- Meet with clients weekly
- Conduct off-hour visits at each account
- Responsible for all payroll information, Account receivables and the financial stability of assigned accounts
- Maintain scheduling for all account.
Portfolio Manager
Allied-Barton Security
Lyndhurst
06.2004 - 04.2005
- Decreased overtime from 6.00% to -3.00%
- Managed 3M to 3.5M annual revenue and achieved the company's quarterly targeted GP of 15-17%
- Managing 6 Facility 97 officers totaling 3,000 to 3,500 hours
- Increased security officer's participation in the All-Star training program, levels 3 from 54 officers to 73 and level 4 from 12 officers to 33 and maintained 80% of officer on the Fire Safety Officer program
- Maintain the account receivables 60 day to 2%.
Portfolio Manager
Allied Security
Lyndhurst
12.2001 - 06.2004
- Maintained overtime under 0%
- Managed 2.5M to 3M annual revenue and achieved the company's quarterly targeted GP of 17%
- Managed 6 Corporate facility and 14 branches totaling 2,000-2,500 hours
- Maintained 100% contractual compliance requirements in FA, CPR, AED training along with exceeding the company standard in All-Star and Allied Academy
- Responsible for all special details for Northern New Jersey and Westchester
- Develop officers and supervisors to further their growth
- Maintain a high level of profitability
- Operational and service deliveries.
Roving Account Manager
SpectaGuard – Allied
Lyndhurst
11.1998 - 12.2001
- Responsibility for providing managerial support for assigned account totaling over 4800hours
- Managed revenue of 2M and achieved the company's quarterly targeted GP of 15 to 17%
- Develop/Maintain/Review operational procedures for 22 accounts
- Provide site training and conduct formal Trimester and Quarterly retraining for 120 security officers and 20 supervisors
- Conducted operational audits standards for each account
- Meet with clients weekly
- Conduct off-hour visits at each account
- Responsible for all payroll information and the financial stability of assigned accounts
- Maintain scheduling for all account.
Education
High School Diploma -
Emerson High
Union City, NJ06.1980
Skills
- Employee Supervision
- Time management
- Staff training and development
- Trustworthy and honest
- Customer service management
- Employee relations
Professional Highlights
- Financial Management
- Customer Service Delivery
- Training Management
- Operational Management
- Recruiting
- Scheduling
- Coaching
- Strategic Planning
Skills
Customer Service Management
Personal Information
Title: Client Security Service Manager
Contact
North Arlington, New Jersey 07031
Education
Union City, NJ
Educationtraining
- Graduated 1980 Emerson High School
- State of New Jersey training in Resolving Conflict
- Padgett Thompson Communicating with Diplomacy and Tact
- ICS-100 for Health Care/Hospitals
- ICS-200 for Health Care/Hospitals
- Fire Works Fire Alarm system
- AHA BLS for Healthcare Provider (CPR and AED) Program
- Associated Member Of The Fraternal Order of Police
- Crisis Intervention in the Workplace
- New Jersey Hazmat Emergency Response Hospital Operations Course Level 2
Military Service
1981, 1986, Honorable Discharge
Timeline
Client Security Service Manager
Watchguard247
08.2024 - 12.2024
Client Service Manager
Allied Universal Protective Services
03.2019 - 01.2024
Security Officer
Universal Protective Services
02.2015 - 03.2019
Security Officer
Gateway Security (New Jersey Transit)
10.2014 - 06.2017
Motivated Security Site Manager
Port Logistic Group
09.2013 - 08.2014
Field Supervisor
SOS Security Services
09.2012 - 07.2014
Security Supervisor
St Michael Medical Center
03.2007 - 08.2012
Portfolio Manager
Allied Barton Security Services
12.2006 - 06.2008
Roving Account Manager
Allied Barton Security Service
04.2005 - 12.2006
Portfolio Manager
Allied-Barton Security
06.2004 - 04.2005
Portfolio Manager
Allied Security
12.2001 - 06.2004
Roving Account Manager
SpectaGuard – Allied
11.1998 - 12.2001
High School Diploma -
Emerson High
Similar Profiles
Daniela GodoyDaniela Godoy
Executive Assistant at Erin Joy CompaniesExecutive Assistant at Erin Joy Companies
Karina SosaKarina Sosa
People Operations Planner at Apple Tice's CornerPeople Operations Planner at Apple Tice's Corner
Daniel DehoyosDaniel Dehoyos
Auto Body Technician at Parkway AutobodyAuto Body Technician at Parkway Autobody
ANTONIO CUNHAANTONIO CUNHA
Assistant Chief Engineer at Jersey City Municipal Utilities AuthorityAssistant Chief Engineer at Jersey City Municipal Utilities Authority
Dnyaneshwar HumaneDnyaneshwar Humane
Manager- Security / Client Security Manager at Atos Global IT Solutions and Services Private LimitedManager- Security / Client Security Manager at Atos Global IT Solutions and Services Private Limited