EDGAR HERNANDEZ
Apopka
Summary
Strategic Fleet & Mobility Operations Manager with 20 years of experience in luxury automotive and large-scale rental operations. Managed fleets of 300 to over 10,000 vehicles, optimizing utilization and cost efficiency. Transformed underperforming operations and built high-performing teams while implementing scalable SOPs that enhance profitability, with expertise in insurance claims management, vendor negotiations, and regulatory compliance.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Fleet & Mobility Operations Manager
Mercedes-Benz of South Orlando
Orlando
04.2020 - Current
- Oversee a 300+ vehicle luxury loaner and rental fleet generating $500K–$1M in annual rental revenue, maintaining elite availability and utilization across a high-demand dealership environment
- Managed fleet acquisition and disposal, optimizing vehicle sourcing, rotation cycles, and remarketing to enhance asset value and reduce depreciation exposure
- Direct VIP and white-glove vehicle delivery operations for high-net-worth clientele, ensuring a luxury-level experience consistent with the Mercedes-Benz brand standard
- Led and developed a team of 6–10 mobility staff, coordinating scheduling, performance management, and daily operational execution to ensure effective operations
- Reduced vehicle turnaround time by 30% through redesigned workflows and cross-functional coordination
- Manage full-cycle insurance claims for 10–25 claims per month, recovering $150K+ annually through disciplined documentation, damage estimation, and financial resolution
- Partner with insurance carriers, attorneys, and third-party vendors on complex claims, ensuring compliance, timely resolution, and maximum recovery
- Developed and implemented standardized SOPs for contracts, deposits, toll management, extensions, and return-to-service processes, improving consistency and audit readiness
- Administer the Dealerware platform for fleet tracking, contract management, and operational reporting
Airport Operations Manager
Avis Budget Group
Tampa
04.2018 - 03.2020
- Led end-to-end airport rental operations supporting a 10,000+ vehicle fleet, directly supervising 200+ employees across a 24/7 high-volume environment
- Increased fleet availability by 15% through targeted operational improvements, real-time performance monitoring, and streamlined maintenance coordination
- Oversaw dispatch, claims processing, vehicle readiness, and full operational execution, maintaining zero major compliance violations
- Improved turnaround efficiency and customer satisfaction scores through enhanced cross-departmental coordination among maintenance, cleaning, and operations teams
City Manager / Operations Leader
Fox Rent A Car
03.2009 - 04.2018
- Managed 2 locations with fleets exceeding 3,000 vehicles combined, leading teams of 30–50 staff per location while sustaining an out-of-service rate consistently below 3%
- Achieved consistent profitability at both locations, generating up to $1M in annual revenue through disciplined cost controls and operational efficiency
- Transformed underperforming operations via strategic staffing optimization, cost restructuring, SOP standardization, and data-driven management over 9 years
- Recruited, trained, and developed large operational teams; fostered culture of accountability, performance excellence, and continuous improvement
- Oversaw operations across multiple locations
Project Manager
Central Parking System
Costa Mesa
01.2006 - 02.2009
- Managed high-volume parking and tolling operations, ensuring efficient oversight of Highway 73 toll road in Orange County
- Oversaw toll collection and reconciliations, ensuring accurate incident reporting and operational compliance across assigned facilities
- Coordinated daily field operations and vendor relationships to uphold service excellence and enhance client retention
Hotel Manager / Front Desk Manager
Renaissance Hotels
06.2000 - 12.2005
- Directed front desk, housekeeping, maintenance, and guest services to enhance operational efficiency at busy extended-stay property
- Managed scheduling, billing, collections, and issue resolution to maintain high guest satisfaction scores
Ground Operations Specialist
Qantas Airways
Los Angeles
05.1995 - 05.2000
- Supported fast-paced international airport operations, including passenger check-in, baggage handling, and gate coordination.
- Coordinated operational procedures to enhance efficiency in service delivery.
- Managed inventory systems to ensure timely availability of essential materials.
- Analyzed workflow processes to identify areas for improvement and optimization.
Education
Associate of Arts -
Cerritos College
Skills
- Fleet optimization
- Fleet acquisition
- Rental program management
- Claims recovery
- Risk management
- Multi-site operations
- P&L management
- Performance reporting
- Process improvement
- Turnaround strategies
- Microsoft Excel
- Power BI
- Fleet Management Software
- CRM Systems
- Team Leadership & Development
- Client management
Certification
Notary Public - State of Florida
Accomplishments
- 30% reduction in vehicle turnaround time at Mercedes-Benz of South Orlando through redesigned workflows and cross-functional coordination
- 15% increase in fleet availability at Avis Budget Group through targeted operational improvements and real-time performance monitoring
- $150K+ recovered annually through disciplined full-cycle insurance claims management and damage estimation
- Sustained a below-3% out-of-service rate across Fox Rent A Car locations over a 9-year tenure
CUST
Bilingual: English & Spanish
Timeline
Fleet & Mobility Operations Manager
Mercedes-Benz of South Orlando
04.2020 - Current
Airport Operations Manager
Avis Budget Group
04.2018 - 03.2020
City Manager / Operations Leader
Fox Rent A Car
03.2009 - 04.2018
Project Manager
Central Parking System
01.2006 - 02.2009
Hotel Manager / Front Desk Manager
Renaissance Hotels
06.2000 - 12.2005
Ground Operations Specialist
Qantas Airways
05.1995 - 05.2000
Associate of Arts -
Cerritos College