Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Edgar Hilario

Waterbury,CT

Summary

Dynamic leader with proven expertise in recruiting, training, and leading high-performance teams at Unimetal Surface Finishing. Excelled in sales monitoring and compliance, enhancing operational efficiency and customer satisfaction. Skilled in verbal communication, adept at resolving conflicts and driving business growth. Achieved significant cost-savings through innovative problem-solving.

Overview

14
14
years of professional experience

Work History

Assistant Manager/Shipping Supervisor

Unimetal Surface Finidhing
Thomastown, CT
06.2011 - 11.2025
  • Recruited and trained new employees to meet job requirements.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Proposed or approved modifications to project plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Some College (No Degree) -

Naugatuck Valley Community College
Waterbury, CT

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Sales monitoring
  • Closing oversight
  • Verbal and written communication
  • Compliance

References

References available upon request.

Timeline

Assistant Manager/Shipping Supervisor

Unimetal Surface Finidhing
06.2011 - 11.2025

Some College (No Degree) -

Naugatuck Valley Community College

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Edgar Hilario