Edgar Huerta
Tucson,AZ
Summary
Seeking a position as a bilingual (Spanish/English) customer service representative, leveraging exceptional interpersonal and communication skills to effectively address customer concerns and cultivate a positive rapport between customers and the company.
Overview
15
15
years of professional experience
Work History
MASSEUSE
Self Employed
01.2011 - 01.2022
- Provided clients with professional massages including Swedish and Deep Tissue techniques
- Managed customer schedules, with a focus on customer needs, and flexibility to accommodate unexpected changes while remaining positive and empathetic.
Customer Service Representative
Verizon- Apac
06.2009 - 01.2011
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved customer challenges within a single call demonstrating effectiveness and efficiency.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Afni Call Center
02.2007 - 05.2009
- In the Insurance industry, excelled in delivering top-notch customer service by adapting communication style to different individuals and successfully establishing and sustaining positive relationships while effectively addressing client concerns
- Duties encompassed accurate data entry, proficiency in mathematical functions, and a comprehensive understanding of company policies.
Education
Bachelor of Arts - Spanish Language Studies
Universidad De Bellas Artes
Colima, Mexico03.2000
Skills
- Excellent Customer Service
- Fluent in Spanish and English
- Read, and write Spanish fluently
- Highly Professional
- Manage tasks and responsibilities effectively
- Prepare and Coordinate Merchandise
- Bilingual, fluent in Spanish, English
- Critical thinking
- Productive and Motivated
- Data Entry
- Cultural Awareness
- Organization and Time Management
Activities
- Custom Painting & Murals, The Art of Edgar Huerta
- Makeup Artist, Independent Films, Twin Brides- 2012, Amor de Lejos -2010, Three Breaths- 2009
Awards
2012 Manzanillo Artist Estate Award
Timeline
MASSEUSE
Self Employed
01.2011 - 01.2022
Customer Service Representative
Verizon- Apac
06.2009 - 01.2011
Customer Service Representative
Afni Call Center
02.2007 - 05.2009
Bachelor of Arts - Spanish Language Studies
Universidad De Bellas Artes
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