Summary
Overview
Work History
Education
Skills
Accomplishments
Moblie Detailing
Languages
Timeline
Generic

Edgar Isguerra

Atwater,CA

Summary

I Started to venture into the work business at a young age, due to my fathers passing at a younger age. I started at 17 1/2 with a School Workers Permit and being able to assist, my family in a family owned business as a cook, cleaner, and server. When I turned 18, I was able to expand my opportunities and obtain a Guard Card, quickly obtaining a Job with Allied universal as a part-time security officer (Working 25 hours a week) for doctors medical center. I was Quickly able to understand how to become a Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance, while continuing my schooling. I was able to become skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings, working alongside Police agencies, and Corners Department, which is when I was promoted to a lead security officer. I was able to be organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, being able to de-escalate high risk situations, Maintaining 5150, 1799 and 5250 holds, safe from hurting staff, employees, vendors, and other patients, as well as themselves. When accomplished my High-school diploma, a Supervisor positioned opened, I was able to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problems solving skills. Continuing to advance with the company, and being able to become a Diligent Security professional with 3 years which two and a half were as a Lead/Supervisor with experience in monitoring, up to 28 guards, and close to 12/15 per Shift, as well facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. When I departed from Allied universal I stepped down as the Security Site Manager, due to my thoughts and mindset no longer aligning with their motto. I Continued to venture into the Security market, as a Hardworking and passionate job seeker with strong organizational skills eager to secure a Loss Prevention Agent position for PAQ.Inc. Ready to help team achieve company goals. Being able to continue to expand and practice multiple skills, such as dependability, De-escalation, communication and continuing to always have integrity.

Overview

4
4
years of professional experience

Work History

Healthcare Security Officer

Allied Universal
11.2020 - 12.2023
  • Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in the role.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to healthcare security management.
  • Developed comprehensive emergency response plans, ensuring preparedness for various crisis scenarios.
  • Assisted in medical emergencies, providing timely support to healthcare personnel for optimal patient care outcomes.
  • Improved emergency response times with regular training and drills for staff members.
  • Managed conflict resolution between individuals on-site, promoting a peaceful atmosphere conducive to healing and recovery.
  • Reduced security incidents by maintaining a visible presence and proactively addressing potential threats.
  • Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
  • Investigated suspicious activities promptly, diffusing situations before they escalated into larger incidents.
  • Maintained accurate records of all security-related incidents, facilitating data-driven improvements in safety protocols.
  • Collaborated with healthcare professionals to ensure the well-being of patients, visitors, and staff in a secure environment.
  • Coordinated workflow during high-traffic periods with other hospital departments ensuring smooth operations and patient satisfaction.
  • Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
  • Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
  • Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
  • Enhanced patient safety by conducting thorough security assessments and implementing appropriate measures.

Catering Associate

El Sope
11.2019 - 05.2020
  • This Job was a Family owned Business, I helped with on the weekends and whenever caterings took place while in highschool.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained accurate records of event details, invoices, contracts, ensuring streamlined organization across all aspects of the catering process.
  • Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Developed strong relationships with clients through clear communication and proactive problem-solving skills.
  • Mentored junior team members in proper food presentation techniques, resulting in visually appealing displays that impressed guests.
  • Coordinated seamless transitions between meal courses through effective communication with servers during events.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
  • Fostered positive working relationships among team members, promoting collaboration for successful event outcomes.
  • Enhanced event satisfaction by providing exceptional catering services and maintaining high standards of food quality.

Education

Bachelor of Arts - Criminal Justice

Merced Collage
Merced, CA
07.2028

High School Diploma -

Atwater High School
Atwater, CA
07.2021

Skills

  • De-escalation Strategies
  • Access Control Systems
  • Healthcare Regulations Compliance
  • Professionalism and Ethics
  • Workplace Violence Prevention
  • Incident Reporting Protocols
  • Security policy enforcement
  • Team Coordination Abilities
  • Physical Security Measures
  • Crisis Intervention Techniques
  • Patient Safety Procedures
  • Visitor Management Systems
  • Surveillance Equipment Operation
  • Security Incident Investigation
  • Security Patrol Techniques
  • Sensitive Information Protection
  • CCTV Surveillance
  • Verbal Communication
  • Public Safety
  • Incident Reporting
  • Access Control
  • De-Escalation Techniques
  • Crime Prevention
  • Policy Enforcement
  • Teamwork and Collaboration
  • Team Player
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Achieved low turn-over rates through effectively helping with compensation, better work atmosphere and communication.
  • Documented and resolved all kind of issues which led to Amazing Results.
  • Recruited and trained numerous new staff members in effective security measures and guard techniques.
  • Documented and resolved Quicker response times to which led to greater knowledge in stressful scenarios, as well as less liability and injuries.
  • Achieved greater Patrols, Internal and Eternally by introducing QR Patrols for greater safety, lowering vehicle thefts and more security patrols.

Moblie Detailing

While I have personal time I enjoy detailing my personal vehicles, as well as my family vehicles. I enjoy the distraction, the focuse and the satisfaction of observed and feeling a clean car or truck. 

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Healthcare Security Officer

Allied Universal
11.2020 - 12.2023

Catering Associate

El Sope
11.2019 - 05.2020

Bachelor of Arts - Criminal Justice

Merced Collage

High School Diploma -

Atwater High School
Edgar Isguerra