Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Jimenez

Miami,FL

Summary

Driven professional with a proven track record at Direct Interactions, excelling in customer service and schedule coordination. Mastered CRM software and demonstrated a strong work ethic, significantly enhancing client satisfaction. Skilled in managing high-volume calls with efficiency, showcasing exceptional telephone etiquette and problem-solving abilities. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Overview

10
10
years of professional experience

Work History

Appointment Scheduler

Direct Interactions
02.2020 - 07.2024
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.

Sales Associate

Liveops Inc.
04.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Medical Appointment Scheduler

SkyCom Call Center
02.2014 - 03.2017
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
  • Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.

Education

High School Diploma -

West Florida High School/Technical
Pensacola, FL
06.1994

Skills

  • Calendar Management
  • Meeting deadlines
  • Remote Work Capabilities
  • Guest Relations
  • Schedule Coordination
  • CRM Software
  • Virtual Assistance
  • Call Screening
  • Patient Scheduling
  • Telephone Etiquette
  • Computer Skills
  • Strong Work Ethic

Languages

Spanish
Native or Bilingual

Timeline

Appointment Scheduler

Direct Interactions
02.2020 - 07.2024

Sales Associate

Liveops Inc.
04.2017 - 06.2019

Medical Appointment Scheduler

SkyCom Call Center
02.2014 - 03.2017

High School Diploma -

West Florida High School/Technical

Similar Profiles

CREATE PROFILE
Edgar Jimenez