Edgar Lara
Austin,TX
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
ASICS
Austin , TX
06.2022 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maximized branch revenue by optimizing daily operations.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
District Manager/Store Manager
EXPRESS LLC
Miami , FL
10.2008 - 06.2022
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Store Manager
AMERICAN EAGLE
Miami , FL
01.2003 - 10.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Graduate -
AMERICAN HIGH SCHOOL
Skills
- Talent Development/Leadership
- Customer Service/CRM
- Store Management
- Strategic Planning
- Sales and Marketing
- Process Improvement
- Business Relations
- Reporting
- Problem Solving
- Time and Task Management
- Collaboration
- Multitasking
- Critical and Analytical Thinking
- Market Analysis/Research
- Organization
- Negotiation
- Communication
- Technical Capacity
- Staff Recruiting
- Human Resource Management
- Territory Management
- Leadership Development
- Customer Service
- Action Plans
- Budgeting Skills
- Sales Reporting
- Staffing Oversight
- Staff Development
- Policies and Procedures
Accomplishments
- Won APEX - Express Award for Top 15 District Manager – 5 times.
- Demonstrated Top third results for 7 years and delivered the #2 district results in 2018.
- Top 3 districts in the organization in 2021.
- Nominated for Top SM of the company 5 times.
- Delivered the # 1 store in the organization, while implementing the sale plan of $13M.
- Ran the #1 store in the organization (AnE) Dolphin mall in Miami FL, 2003-2008.
- Awarded the Store Manager of The Year, 2005.
Training
The Aspire Team and Leadership Development Program, EXPRESS, LLC Leaders leading leaders program, ASICS.
References
available upon request
Certification
- leaders leading leaders
- leadership development program
References
References available upon request.
Timeline
District Manager
ASICS
06.2022 - Current
District Manager/Store Manager
EXPRESS LLC
10.2008 - 06.2022
Store Manager
AMERICAN EAGLE
01.2003 - 10.2008
Graduate -
AMERICAN HIGH SCHOOL
- leaders leading leaders
- leadership development program
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