Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Edgar "Eddie" Lazaro

Long Beach,CA

Summary

Goal-oriented manager with distinguished experience in retail service and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Manager dedicated to ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

The Home Depot
Cypress , CA
01.2022 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Implemented systems and procedures to increase sales.

Department Supervisor

Home Depot
Cypress, CA
01.2016 - 01.2022
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw daily operational performance team.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 3 to 11 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained new employees on overall company and department specific policies and procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Built and designed large displays weekly to promote specific products.
  • Provided sales feedback to management to address concerns in sales reports.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Retail Sales Specialist

Home Depot
Cypress, CA
06.2013 - 01.2016
  • Handled in-store purchase payment processing with cash and credit cards.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers complete purchases, locate items and open credit cards.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Greeted customers and helped with product questions, selections and purchases.

Tool Rental Associate

Home Depot
Orange, CA
04.2010 - 05.2013
  • Inspected and tested tools to locate worn and damaged parts and malfunctions.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales.
  • Used POS system to compute and receive payments for rentals.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Cashier

Home Depot
Orange , CA
12.2009 - 04.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and maintained credit card sign ups frequently and item protection plans, successfully.

Service Quality Manager

Car Spa
Orange , CA
01.2008 - 10.2009
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff and personnel by implementing company policies, protocols, work rules and disciplinary action.

Education

Radio And Television Broadcasting

Long Beach City College
Long Beach, CA

Skills

  • Maintaining Clean Work Areas
  • Greet Guests
  • Special Assignments
  • Interdepartmental Collaboration
  • Customer Complaint Resolution
  • Customer Experience Improvement
  • Staff Support
  • Conflict Resolution Techniques
  • Sales Activities
  • Corrective Actions
  • Collaborative Environments
  • Operational Efficiency
  • Member Support
  • Employee Retention
  • Constructive Feedback

Accomplishments

  • Successfully managed a department to be in 1st place out of 11 other stores for sales goal and sales comp in first half of sales quarter.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Certification

  • Certified for : forklift, order picker, reach truck and electric ladder.

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Manager

The Home Depot
01.2022 - Current

Department Supervisor

Home Depot
01.2016 - 01.2022

Retail Sales Specialist

Home Depot
06.2013 - 01.2016

Tool Rental Associate

Home Depot
04.2010 - 05.2013

Cashier

Home Depot
12.2009 - 04.2010

Service Quality Manager

Car Spa
01.2008 - 10.2009

Radio And Television Broadcasting

Long Beach City College

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Edgar "Eddie" Lazaro