Summary
Work History
Education
Skills
Timeline
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Edgar Lima

Edgar Lima

Miami Gardens,FL

Summary

Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Disability Case Manager

The Hartford
11 2017 - 8 2023
  • Handled high call volume while resolving complex and severe claims using high service oriented file handling.
  • Extremely knowledgeable pertaining to: Short Term Disabilty, Long Term Disability, ADA, FMLA, Paid Family Leave, Maternity Leave, Parental leave and each state that offers State Disablity.
  • Developed and controlled execution of reporting and analytics for multiple operations departments.
  • Conducted day-to-day administrative tasks to maintain customer information.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Monitored program performance and outcomes for successful delivery of services.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.

Host/Kitchen Assistant Manager

Merrick's Pizza
2 2017 - 10 2017
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food orders and beverage deliveries, adhering to food cost and budget.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Documented reservations and communicated changes to guests

Medical Records Technician

Interamerican Medical Center Group Llc
3 2015 - 2 2017
  • Kept accurate log of requests for medical information and records.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained over 50 patient with confidence by keeping patient records information confidential.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

Child Care Consultant

Youth, Co-Op Preparatory Charter School
9 2014 - 3 2015
  • Cared for children ages 7 to 13 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.

Education

High-school diploma -

Hialeah Gardens High-school
Hialeah, FL
06.2013

Skills

  • Service Quality
  • Building Customer Trust, Safety and Loyalty
  • Customer Relations
  • Disability Support
  • Active Listening
  • Crisis Intervention
  • Data Entry
  • Flexible and Adaptable

Timeline

Disability Case Manager

The Hartford
11 2017 - 8 2023

Host/Kitchen Assistant Manager

Merrick's Pizza
2 2017 - 10 2017

Medical Records Technician

Interamerican Medical Center Group Llc
3 2015 - 2 2017

Child Care Consultant

Youth, Co-Op Preparatory Charter School
9 2014 - 3 2015

High-school diploma -

Hialeah Gardens High-school

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Edgar Lima