Summary
Overview
Work History
Education
Skills
Autozone's Parts Expert
Languages
Timeline
Generic

Edgar Lorenzo

Orem

Summary

Dynamic General Manager with proven success at AutoZone, excelling in leadership and operations management. Spearheaded strategies that boosted sales and profitability by 15%. Expert in relationship building and problem resolution, fostering team cohesion and customer loyalty. Adept at labor cost controls and performance improvements, driving long-term growth and efficiency.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience

Work History

General Manager

AutoZone
08.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Rite Aid-Walgreens
03.2004 - 07.2021
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Fullerton High School
Fullerton, CA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Efficient multi-tasker
  • Relationship building
  • Customer retention
  • Labor cost controls
  • Client relations
  • Performance improvements

Autozone's Parts Expert

Autozone parts expert is a certified employee who has successfully completed Autozone's internal training program, which includes product knowledge and other skills needed to assist customers with their auto parts needs. This certificate is similar to an ASE Parts specialist, but does not make the employee a mechanic. It signifies a deeper understanding of auto parts and their applications.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

General Manager

AutoZone
08.2021 - Current

General Manager

Rite Aid-Walgreens
03.2004 - 07.2021

High School Diploma -

Fullerton High School

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