Edgar Maldonado

At City Of Pharr, helped enhanced customer satisfaction and efficiency as a Support Analyst by streamlining support processes and resolving issues swiftly. Expert in application support and incident management, helped led training for new analysts, improving team success. Skilled in both technical troubleshooting and fostering cross-functional collaboration, the team delivered tailored solutions to meet client needs. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.