Summary
Overview
Work History
Education
Skills
Timeline
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Edgar Mancia

Garland,TX

Summary

An ambitious and adaptable professional with a proactive learning mindset, possessing extensive experience in dynamic environments and demonstrating leadership for multiple years. Highly skilled in assessing client issues, and able to utilize problem solving skills and critical thinking to deliver high client satisfaction. Leadership encompasses training and mentoring colleagues in a high-pressure environment, nursing individual advancement and team effectiveness.

Overview

4
4
years of professional experience

Work History

SENIOR ASSOCIATE HEALTH CONSULTANT

Alight Solutions
Dallas, TX
10.2022 - Current
  • Effectively led a team with strong communication skills through one-on-one coaching, weekly training meetings, and strategic organizational planning while also disseminating new material via these weekly trainings
  • Consistently monitored the team’s performance to ensure adherence to Client Service Level Agreements (SLAs), while providing constructive feedback for areas of improvement
  • Extensive experience in facilitating employee onboarding using training materials and tools
  • Provided mentoring to new senior colleagues, meeting monthly to offer support and coaching tailored to our role
  • Engaged in client management projects overseeing departmental work quality to ensure delivery of high-quality benefits packages including medical, dental, and vision
  • Consistently ranked top 5% of employee performance by achieving one of the highest net promoter scores within the department, this was achievable by efficiently escalating issues to improve client satisfaction.

HEALTH PRO CONSULTANT

Alight Solutions
Dallas, TX
06.2021 - 10.2022
  • Demonstrated expertise in applying communication and problem-solving skills to thoroughly grasp and resolve intricate client and business needs, effectively leveraging organization capabilities to streamline workflows and maintain consistent adherence to deadlines
  • Demonstrated a strong dedication to achieving exceptional client satisfaction, coupled with an innate ability to utilize soft skills and empathy to build enduring client relationships
  • Effectively navigated the healthcare system to provide seamless access and support for clients, while remaining receptive and adaptable to integrating constructive feedback, thereby consistently raising the standard of service delivery.

SHOP ADMINISTRATOR

Quality IronWorks
Dallas, TX
03.2020 - 03.2021
  • Played a key role in providing office/administrative support to the Shop Foreman in efforts to ensure that critical projects were completed within established timelines
  • Managed onboarding documentation and assisted in the hiring process to ensure a smooth and efficient transition for new team members
  • Delivered responsive phone support, oversaw blueprints distribution, and designed management spreads to improve organizational efficiency.

Education

University Studies of Business -

Texas A&M University
College Station, TX
08.2019

Skills

  • Healthcare Expertise
  • Project Management
  • People Management
  • Analytical/Strategic Thinking
  • Excellent Communication
  • Complex Solution Resolution
  • Customer/Client Management
  • Quality Improvement
  • Customer Service
  • Onsite Support
  • Problem-Solving
  • Teamwork
  • Time Management
  • Leadership Skills
  • Health Welfare Benefits
  • Integrity & Adaptability
  • Project Planning
  • Performance monitoring

Timeline

SENIOR ASSOCIATE HEALTH CONSULTANT

Alight Solutions
10.2022 - Current

HEALTH PRO CONSULTANT

Alight Solutions
06.2021 - 10.2022

SHOP ADMINISTRATOR

Quality IronWorks
03.2020 - 03.2021

University Studies of Business -

Texas A&M University

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Edgar Mancia