Edgar Manzanillo
Easton,PA
Summary
Proven team player with a track record of enhancing the dining experience at Sodexo Food Service through exceptional customer service and effective multitasking. Skilled in hospitality service expertise and active listening, significantly reducing customer complaints by expertly managing expectations. Demonstrates a strong ability to collaborate efficiently with both service and kitchen staff to meet and exceed guest needs.
Overview
2
2
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Radial
Allentown, PA
10.2024 - Current
- Walking around the warehouse looking for packages, usually walk around 10-15 miles just in the warehouse.
Package Handler
Fedex
Allentown, PA
08.2024 - Current
- Loading Really Heavy packages into trucks.
Hostess
Sodexo Food Service
Allentown, PA
07.2022 - 07.2024
- Provided menus to customers and answered questions regarding menu items.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Louis E Dieruff High School
Allentown, PA07-2022
Skills
- Customer Service
- Complaint Handling
- Safe Food Handling
- Phone Etiquette
- Ordering Procedures
- Effective Multitasking
- Food safety understanding
- Cleaning and sanitation
Timeline
Packing, Shipping, and Receiving Assembler
Radial
10.2024 - Current
Package Handler
Fedex
08.2024 - Current
Hostess
Sodexo Food Service
07.2022 - 07.2024
High School Diploma -
Louis E Dieruff High School