Edgar Martinez
Austin,TX
Summary
Results-driven professional with over 10 years of experience in customer service, management, and human resources. Proven ability to enhance team performance and improve customer satisfaction through effective leadership and strategic problem-solving. Strong background in fostering a positive workplace culture and implementing HR best practices. Adept at managing complex projects and driving organizational success in fast-paced environments. Seeking to leverage expertise in a challenging role to contribute to team excellence and customer success.
Overview
4
4
years of professional experience
Work History
Human Resources Manager
Tyler's
Austin, US
03.2024 - Current
- Cultivate a service culture that emphasizes the guest experience by modeling, training, and coaching to meet service standards
- Demonstrate a commitment to diversity, equity, and inclusion through ongoing development, showcasing inclusive behaviors, and proactively addressing bias
- Encourage a workplace environment where teams enjoy their work and guests appreciate their shopping experience, recognizing and rewarding outstanding guest-service behaviors
- Develop teams focused on continuous learning by regularly observing and reinforcing guest-service and sales skills
- Play an active role in nurturing leaders who advocate for a guest-centric culture
- Foster an open-door environment where team members feel valued and concerns are addressed promptly
- Support leadership in creating schedules that cater to both guest and team member needs, highlighting the importance of understanding team members' scheduling preferences
- Utilize your expertise to guide store leaders in hiring and onboarding individuals with the right skills and experiences to meet guest and business demands
- Establish a culture of accountability through clear expectations and effective performance management
Retail Manager
Kalahari Resorts & Conventions
Round Rock, US
10.2020 - 02.2024
- Managing daily store operations to ensure all departments reach sales targets and function effectively
- Developing and implementing strategies to boost customer satisfaction and loyalty
- Overseeing the store budget, including payroll, supplies, and inventory, to maximize profitability
- Recruiting, training, supervising, and assessing staff performance
- Maintaining accurate statistical and financial records
- Handling customer inquiries and resolving complaints
- Enhancing profitability by setting and achieving sales targets, while motivating staff to excel
Education
Training program - Dental Assisting
Temple College
Temple, TX01.2013
High school diploma -
Harker heights high school
Harker Heights, TX01.2012
Skills
- Store Management Experience
- Customer service
- Retail management
- Communication skills
- Human Resources
- Human Resources Management
- Payroll
- Conflict Management
- Leadership
Timeline
Human Resources Manager
Tyler's
03.2024 - Current
Retail Manager
Kalahari Resorts & Conventions
10.2020 - 02.2024
Training program - Dental Assisting
Temple College
High school diploma -
Harker heights high school
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