Edgar Martinez

Dynamic customer service professional with extensive experience at Foundever, excelling in problem-solving and call handling. Proven ability to train new staff and adapt to high-pressure situations, ensuring customer satisfaction. Strong multitasking and empathy skills contribute to effective team collaboration and performance monitoring.

Achieved Back up TM position through effectively helping with scorecard updates, immediate help to w@h and w@s team members, sending exceptions to ECD, segments for any unexpected time off, call listening and following up on action plans already initiated .