EDGAR MARTINEZ
San Antonio,TX
Summary
Motivated IT Support Specialist with a strong foundation in troubleshooting, system administration, networking, and cybersecurity. Recently completed the Google IT Support Professional Certificate, supported by a Bachelor’s in Information Technology and an Associate degree in Cybersecurity. Brings 14 years of experience resolving complex customer issues in a high‑pressure banking environment, with strengths in communication, problem‑solving, and delivering secure, compliant solutions. Known for learning quickly, staying organized, and providing exceptional technical support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Banker
JP Morgan Chase
San Antonio, TX
09.2011 - Current
Resolved complex customer issues by analyzing account data, identifying root causes, and delivering accurate solutions — mirroring IT troubleshooting workflows.
Educated clients on secure digital banking tools, improving adoption of online and mobile platforms and reducing in‑branch support needs.
Collaborated with cross‑functional teams to resolve escalated problems, ensuring compliance with strict security and regulatory standards.
Maintained detailed documentation of customer interactions, following structured processes similar to IT ticketing systems.
Communicated technical concepts in clear, user‑friendly language to help customers navigate digital tools and prevent future issues.
Demonstrated strong attention to detail and risk awareness when handling sensitive financial and personal data.
Education
Bachelor of Science - Information Technology
University of Arizona Global Campus
Tucson, AZ03-2022
Skills
Operating Systems: Windows, Linux
Networking: TCP/IP, DNS, DHCP fundamentals
Troubleshooting: Hardware/software issues, system diagnostics, ticketing workflows
Security: Security fundamentals, access control, cybersecurity basics
Tools: Git/GitHub, command line, remote support tools, system logs
Programming Basics: Python
Customer support
Analytical thinking
Problem‑solving
Documentation
Multitasking
Clear communication
Certification
Google IT Support Certificate
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
JP Morgan Chase
09.2011 - Current
Bachelor of Science - Information Technology
University of Arizona Global Campus