Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Mata

Pittsburg,TX

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

7
7
years of professional experience
2007
2007
years of post-secondary education

Work History

Sales Representative

Dollar General Distribution Center
Longview, Texas
08.2023 - Current
  • Assisted customers with product selection and inquiries at distribution center.
  • Processed incoming orders accurately using company inventory management systems.
  • Collaborated with team members to ensure timely and efficient order fulfillment.

Bilingual Customer Service Representative

Etan Industries
Dallas, Texas
01.2021 - 02.2023
  • Provided bilingual support to customers via phone and email communications.
  • Resolved product inquiries and service issues with prompt responses.
  • Managed customer accounts ensuring accurate information and updates.

Call Center Representative

Time Warner Cable
Dallas, Texas
10.2018 - 01.2021
  • Managed inbound calls to resolve customer inquiries and service issues.
  • Provided technical support for cable and internet services using troubleshooting techniques.
  • Documented customer interactions accurately in the CRM system for future reference.

Education

Pittsburg High School
Pittsburg, TX

Some College (No Degree) - Business

Northeast Texas Community College
Mount Pleasant, TX

Skills

  • Customer relationship management
  • Order processing
  • Inventory management
  • Product knowledge
  • Bilingual communication
  • CRM navigation

Languages

Spanish
Native/ Bilingual

Timeline

Sales Representative

Dollar General Distribution Center
08.2023 - Current

Bilingual Customer Service Representative

Etan Industries
01.2021 - 02.2023

Call Center Representative

Time Warner Cable
10.2018 - 01.2021

Pittsburg High School

Some College (No Degree) - Business

Northeast Texas Community College
Edgar Mata