Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
Sales Representative
Dollar General Distribution Center
Longview, Texas
08.2023 - Current
Assisted customers with product selection and inquiries at distribution center.
Processed incoming orders accurately using company inventory management systems.
Collaborated with team members to ensure timely and efficient order fulfillment.
Bilingual Customer Service Representative
Etan Industries
Dallas, Texas
01.2021 - 02.2023
Provided bilingual support to customers via phone and email communications.
Resolved product inquiries and service issues with prompt responses.
Managed customer accounts ensuring accurate information and updates.
Call Center Representative
Time Warner Cable
Dallas, Texas
10.2018 - 01.2021
Managed inbound calls to resolve customer inquiries and service issues.
Provided technical support for cable and internet services using troubleshooting techniques.
Documented customer interactions accurately in the CRM system for future reference.