Grace Hill Training
Edgar Medina
Regional Maintenance Supervisor
San Ysidro,CA
Summary
Experienced Regional Maintenance Supervisor: with over 16 years of experience in Multi Family Housing Maintenance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Regional Maintenance Supervisor
Property West Residential
San Diego, CA
02.2013 - Current
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Provided guidance to management regarding project bids for onsite improvements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Managed efficient teams of up to 15 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Hired and trained new Maintenance workers to improve efficiency of department and cultivate productive work atmosphere.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Provided guidance to management regarding project bids for onsite improvements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Rolled out improved training programs for maintenance employees.
- Oversaw all Capex, unit upgrades, and major construction projects.
- Upheld positive vendor and contractor relations ensuring project quality, budget requirements, and schedule deadlines.
- Consulted onsite personnel on any regular or unusual repairs requiring special attention; by preparing written plans of action and or recommendations for best possible resolution.
- Assisted in preparation of all maintenance-related records required by company and other regulatory agencies and financial partners.
- Trained and assisted property managers and maintenance staff in annual inspection preparation (i.e. Section 8, building ordinance codes, etc.), assisting in inspections and inspection preparations for each site.
- Managed maintenance repairs and prepared sites for annual inspections on all properties.
- Responsible for overseeing major project: Roofing, Asphalt, Pool Plaster, Painting, Window Retrofit, Tree Trimming
- Directly Responsible for negotiating all proposals and approving: Roofing, Asphalt, Pool Plaster, Painting, Window Retrofit, Tree Trimming
- Managed daily operations of 31 multifamily housing apartment complexes, consisting of 1150 units, with 8 maintenance heads, and 7 technicians.
- Developed comprehensive preventative maintenance program for all complexes.
- Managed on call team operations.
- Inspected all turns upon completion prior to new tenant occupying unit.
- Worked closely with Property Managers, assist with staff development.
- Oversaw supply ordering, monitor maintenance budgets.
Lead Maintenance Supervisor
Property West Residential
San Diego, CA
02.2013 - 06.2016
- Provided guidance to management regarding project bids for onsite improvements.
- Generated and completed work orders for repairs, maintenance and component replacement.
- Supervised employee performance, preventive maintenance and safety.
- Rolled out improved training programs for maintenance employees.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 40%.
- Developed and implemented employee incentive programs to promote top performance.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Managed efficient teams of up to 3 employees.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Sales, Rentals, International Importing
Los Primos Rental & Sales
Jalisco, MX
01.2001 - 12.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Engaged with customers to build rapport and loyalty.
- Negotiated rental contracts for rentals and sales
- Negotiated heavy equipment purchasing
- Imported new heavy equipment purchasing
- Supervised staff and duties performed relating to installation, maintenance and repair of heavy equipment
- Transported materials and supplies to work site maintenance cart or fork truck
- Provided excellent customer service to clients, staff and vendors
Organizer Department
United States Post Office
San Diego, CA
01.1999 - 01.2000
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Evaluated mail trays to determine proper placement.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Southwest High School
San Diego, CA 09.1996 - 06.1999
Skills
Preventive Maintenance
Software
Microsoft Office (Word, Excel, Office 365)
Entrata
ADP Total Source
Certification
Maintenance Technician Certified
Timeline
Regional Maintenance Supervisor
Property West Residential
02.2013 - Current
Lead Maintenance Supervisor
Property West Residential
02.2013 - 06.2016
Sales, Rentals, International Importing
Los Primos Rental & Sales
01.2001 - 12.2012
Organizer Department
United States Post Office
01.1999 - 01.2000
High School Diploma -
Southwest High School
09.1996 - 06.1999