Edgar Medina
Stokesdale,North Carolina
Summary
Dynamic management professional with extensive experience in the retail industry and a strong grasp of various business management applications. Proven track record of implementing strategic plans that drive sustainable profitability. Demonstrates unwavering personal and professional integrity, fueled by a deep passion for organizational success, leadership, and excellence. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Renowned for a collaborative approach and unwavering commitment to excellence.
Overview
21
21
years of professional experience
Work History
District General Manager
H&R Block
Winston-Salem, North Carolina
01.2020 - Current
- Accountable for generating $13 million in annual revenue.
- Responsible for the hiring and recruitment of over 200 employees.
- Currently overseeing a district that encompasses all of Northern North Carolina, consisting of 27 offices.
- Effectively spearheaded growth in a region that experienced significant client decline over the past five years
- Created leadership and development content centered on future leaders for the east market
- Grew B2B partnerships in the area with14 newly signed up business that provided over 200 new clients in TS23.
- Achieved revenue growth with targeted sales initiatives and effective marketing strategies for 6 consecutive years.
- Optimized resource allocation to maximize the district''s overall profitability and financial stability in El Paso Tx. & now in Winston Salem NC.
- Consistently exceeded performance targets set forth by upper management, leading the district to surpass expectations each year.
District General Manager
H&R Block
El Paso, Texas
01.2016 - 01.2020
- Accountable for 6 million dollars in annual revenue
- Responsible for hiring and recruiting over 135 employees every year
- Tax Pros/Receptionist/MTLs, ATLs, and TLs
- Accountable for sustaining a healthy P&L through proper labor and expense management
- Current district includes West/NE El Paso and Southern NM a total of 18 offices
- Coach and elevate performance of associates through goal setting, coaching, and providing timely feedback and trigger corrective action processes, as necessary, for direct reports
- Exceed business results and rapidly gain market share by implementing a district-level market plan while holding office leaders and associates accountable for business growth at the office and individual levels
- Utilize business data to make decisions to drive business results and meet or exceed sales targets by developing and executing a sales plan that grows market share and clients, while retaining current client base
- Accelerate growth through active participation in B2B and B2C events, building not-for-profit relationships, etc
- Develop & implement and monitor strategy to increase client satisfaction and client retention within district
- Exceed EBITDA expectation by 3% YoY
- Delivered quad-fecta 3 years in a row, exceeding Clients, Revenue, EBITDA, and Service Quality
- Delivered an average of 5-7% increase in NAC YoY
- Largest B2B performance in West Market with 85 new local business partnerships
- Voted 2017 & 2018 MVP for Southwest Region.
Consultant
Verizon
01.2007 - 01.2016
- Lead various projects to include My Verizon Mobile 'in Spanish' for the enterprise
- Spearheaded the initiative to enhance the client experience in self for the Latino segment
- Oversaw a group of 34 analyst, engineers, and technicians challenged quality improvement in all self-serve options with the goal of driving repeat call cost down
- Created "Be The Reason" training that was adapted by enterprise and continues to be the quality process for VZ
- Oversaw revenue related metrics, accessory sales, plan upsell, and features per call for the entire West Market (El Paso/Chandler/Irvin/Albuquerque)
- Created coaching and developing process for the West Market centered on call efficiencies, sales, and client experiences.
- Developed comprehensive project plans for successful execution and timely delivery, resulting in increased client satisfaction for the El Paso call center making the #1 call center in client satisfaction for 7 consecutive years
- Created QA scorecards for the West Market to successfully drive NPS
- Titles held: Sales Rep/Sales Supervisor/QA Aanalyst
Area Manager
Diamond Wireless (Verizon)
01.2004 - 01.2007
- Planned, directed, and coordinated operational activities of over 3 stores in the El Paso area
- Hire and recruit staff, responsible for scheduling and leading all store associates to meet and exceed all revenue targets for the month
- Supervised a retail organization's staff, met customer needs, and planned and coordinated sales, merchandising, and budgeting
- Titles held: Sales Rep/Shift Manager/Store Manager.
Skills
- Operational Management
- Sales and Service Management
- Training and Mentoring
- Human Resource Management
- Financial Product Expertise
- Personnel Management
- Project and Program Management
- Asset Accountability
- Customer Service Excellence
- Multi-Unit Management
- Process Improvement
- Public Relations
- Marketing campaigns
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
District General Manager
H&R Block
01.2020 - Current
District General Manager
H&R Block
01.2016 - 01.2020
Consultant
Verizon
01.2007 - 01.2016
Area Manager
Diamond Wireless (Verizon)
01.2004 - 01.2007
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