Edgar Mendez
Fullerton,CA
Summary
Dynamic and engaging hospitality professional with proven expertise in customer service and POS system operations, honed across reputable establishments including Olive Garden Restaurant. Excelled in enhancing guest satisfaction through exceptional communication and upselling strategies, significantly increasing sales. Skilled in team leadership and training, committed to elevating dining experiences while maintaining a professional appearance and ensuring safe food handling.
Overview
24
24
years of professional experience
Work History
Expo
Pancake House
01.2024 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server, Bartender, Service Professional
Olive Garden Restaurant
01.2009 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Ihop
09.2014 - 04.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Denny's
12.2004 - 05.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
KFC
12.2000 - 01.2014
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma - General Studies
Valley Vista High School
Fountain Valley, CA06.2004
Skills
- Strong organizational skills
- Effective time management
- Engaging personality
- Exceptional communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Wine pairing
- Liquor, wine, and food service
- Server training
- Point of sale (POS) system operations
- Calm demeanor
- Positive guest interactions
- Reliable and responsible
- Team leadership
- Problem-solving
- Team member training
- Upselling strategies
- Food and beverage pairings
- Training expertise
- New employee mentoring
Timeline
Expo
Pancake House
01.2024 - Current
Server
Ihop
09.2014 - 04.2015
Server, Bartender, Service Professional
Olive Garden Restaurant
01.2009 - Current
Server
Denny's
12.2004 - 05.2014
Cashier
KFC
12.2000 - 01.2014
High School Diploma - General Studies
Valley Vista High School
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