Edgar Morales
Olathe
Summary
Results-driven bilingual expert in customer service and operations management, focused on improving efficiency and team collaboration. Demonstrated success in leading projects to completion while providing outstanding service to clients. Committed to fostering a productive work environment that prioritizes customer needs and operational excellence.
Overview
10
10
years of professional experience
Work History
Slab handler (overhead crane operator).
MS International.
Lenexa
03.2023 - Current
- Operated heavy machinery to load and unload materials, ensuring timely project completion.
- Coordinated daily tasks and goals with team members to enhance operational workflow.
- Organized and tracked shipments to maintain accurate inventory levels.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
Operations manager
Honest Abe Roofing
Overland Park
05.2022 - 03.2023
- Tracked budgets for projects and aligned resources with company needs.
- Developed contingency plans to ensure project continuity and minimize disruptions.
- Work with other managers and make plans together.
- Communicated with other companies and customers.
- Facilitated customer service interactions by translating for clients, enhancing communication and satisfaction.
- Planning with other facilities making a nationwide call.
- Making reports and uploading information constantly.
- Ability to multitask in a fast paced environment daily.
Train coordinator - Train supervisor
ITS Conglobal - BNSF
Edgerton
08.2021 - 05.2022
- Coordinated logistics and schedules to optimize transportation operations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Collaborated with cross-functional teams to improve workflow efficiency.
- Facilitated interdepartmental communication to resolve issues promptly.
- Communicated with vendors to ensure timely delivery of materials.
- Assisted in managing inventory levels and tracking shipments.
Terminal operator (Intermodal crane operator)
ITS Conglobal - BNSF
Edgerton
08.2016 - 08.2021
- Operated equipment to load and unload cargo efficiently.
- Collaborated with team members to enhance workflow efficiency in loading and unloading operations.
- Assisted in troubleshooting loading and unloading issues, ensuring minimal disruption to operations.
- Conducted pre-shift inspections of vehicles, ensuring readiness and compliance with safety standards.
- Assisted in training new staff on operational procedures and safety protocols.
Education
High school diploma -
Central High School
St Joseph, MOSkills
- Equipment handling
- Load management
- Safety awareness
- Technical troubleshooting
- Operational efficiency
- Task coordination
- Collaboration
- Team collaboration
- Customer service
- Organizational skills
- Active listening
- Communication skills
- Feedback
- Listen to suggestions
- Bilingual (Spanish-English)
- Report generation
Timeline
Slab handler (overhead crane operator).
MS International.
03.2023 - Current
Operations manager
Honest Abe Roofing
05.2022 - 03.2023
Train coordinator - Train supervisor
ITS Conglobal - BNSF
08.2021 - 05.2022
Terminal operator (Intermodal crane operator)
ITS Conglobal - BNSF
08.2016 - 08.2021
High school diploma -
Central High School