Edgar Moreno Monje
Brighton,Colorado
Summary
Proven leader and skilled troubleshooter, I elevated Mile High Towing's customer base and satisfaction through strategic marketing and efficient operations. Expert in maintenance and repairs, I excel in customer service, ensuring regulatory compliance and safety. My hands-on approach and team leadership significantly enhanced operational efficiency and service quality. Hardworking employee enthusiastic about learning the Production Technician field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
5
5
years of professional experience
Work History
Owner Operator
Mile High Towing
08.2019 - Current
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Operated with safety and skill to avoid accidents and delays.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of Tow Truck.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Repaired and replaced worn and damaged components.
Education
High School Diploma -
Prairie View High School
Henderson, CO05.2019
Skills
- Customer Service Skills
- Troubleshooting
- Critical Thinker
- Team Player
- Improviser
- Team Leadership
- Maintenance and repairs
- Hand and power tools
- Diagnostic abilities
- Time Management
Timeline
Owner Operator
Mile High Towing
08.2019 - Current
High School Diploma -
Prairie View High School
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