Edgar Negrete
Sylmar,CA
Summary
Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Senior Service Technician
Jiffy Lube
Poway, CA
01.2022 - 07.2024
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Grocery Clerk
Stater Brothers Market
Poway, CA
06.2016 - 07.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
Material Handler
Spears Manufacturing
Sylmar, CA
04.2014 - 07.2016
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Diploma - General Studies
James Monroe High School
North Hills, CA08.2007
Skills
I have great skills in also detailing, polishing and waxing cars in addition I also vacuum and use a extractor to clean the carpet to give it that new car scent
Languages
Spanish
Full Professional
Timeline
Senior Service Technician
Jiffy Lube
01.2022 - 07.2024
Grocery Clerk
Stater Brothers Market
06.2016 - 07.2021
Material Handler
Spears Manufacturing
04.2014 - 07.2016
Diploma - General Studies
James Monroe High School