Edgar Okoh

Attending to the Computerised Fire Command station of the Building.

Access Control for tenants .

Fire alarm, Pre-alarm,Trouble and Supervisory alarm control.

(2)Regional IT Support Engineer

Information Technology Department, Zenith Bank PLC, Lagos, Nigeria.

May, 2010 to July, 2016.

RESPONSIBILITIES/Job Discription

Ø Set up IT Infrastructure for 35 branches of the 350 Bank Branches.

Ø Setting up Equipment Racks, power, Cisco IP phones, Routers, Switches, communications modems, servers, which involves at least 25 Computer workstations per branch..

Ø Investigates and resolves software applications/hardware issues for Users

Ø Installation of office automation software for users such as, office

2007, 2010 , 365 , Acrobat, Antivirus and third party applications,

Windows Operating System win7, win 8,win 10, win11, Branch Servers: (Live &Backup)Using Server 2003&2008,

Ø Extract accurate information from users on symptoms of system malfunction identified by them.

Ø Work with fellow Regional Engineers and other IT Support staff both software and hardware to research into issues and find solutions using VPN enabled phones.

Ø Structured Cabling and Termination of branches using LAN and WAN topology up to 35 Bank Branches both in Lagos and upcountry branches and cash centres.

Ø Supervising System Administrator in branches and IT Vendors.

(3)HEAD OFFICE USER/SYSTEMS

SUPPORT SYSTEM ADMIN.

Lagos, Nigeria (June ,2006 TO July,2010

RESPONSIBILITIES/Job Discription

Ø Hardware Installation, Maintenance and repairs; such as Computers

Acer, dell, fujitsu Siemens, HP ,IBM, Lenovo, and all forms of Laptops,

Scanners such as Axis, Kodak, Fujitsu Siemens and HP Printers; such as HP, Tally.

Ø Installation and maintenance of Digital Regiscope software.

Ø Preventive and Continuous servicing and maintenance of all IT Equipments.

Ø Technical Support: Providing technical assistance and support to users experiencing issues with hardware, software, network systems, or other IT-related problems.

Ø Troubleshooting: Diagnosing and resolving technical issues by identifying the root cause and implementing solutions promptly to minimize downtime.

Ø Hardware and Software Maintenance: Installing, configuring, and maintaining computer hardware, software, and related peripherals. This includes updating systems, applying patches, and ensuring software licenses are up to date.

Ø System Upgrades and Installations: Assisting in the planning and execution of system upgrades or installations, ensuring compatibility and minimal disruption to operations.

Ø User Training: Educating users on basic software and hardware functions, best practices, and security protocols to enhance their efficiency and minimize potential problems.

Ø Documentation: Maintaining accurate records, documentation, and logs of IT systems, procedures, and configurations for future reference and compliance purposes.

Ø Communication and Collaboration: Collaborating with other IT team members, departments, or external vendors to address complex technical issues or implement new solutions effectively.

Ø Continuous Learning and Professional Development: Staying updated with the latest technology trends, obtaining certifications, and enhancing technical skills to adapt to evolving IT landscapes and provide better support.

Ø Adhering to Policies and Procedures: Following organizational policies, procedures, and compliance regulations regarding IT operations, security, and data privacy.

Ø Customer Service: Providing excellent customer service by responding to inquiries promptly, understanding users' needs, and ensuring a positive experience when resolving technical issues.

RESPONSIBILITIES/Job Discription

Ø Set up IT Infrastructure for 35 branches of the 350 Bank Branches.

Ø Setting up Equipment Racks, power, Cisco IP phones, Routers, Switches, communications modems, servers, which involves at least 25 Computer workstations per branch..

Ø Investigates and resolves software applications/hardware issues for Users

Ø Installation of office automation software for users such as, office

2007, 2010 , 365 , Acrobat, Antivirus and third party applications,

Windows Operating System win7, win 8,win 10, win11, Branch Servers: (Live &Backup)Using Server 2003&2008,

Ø Extract accurate information from users on symptoms of system malfunction identified by them.

Ø Work with fellow Regional Engineers and other IT Support staff both software and hardware to research into issues and find solutions using VPN enabled phones.

Ø Structured Cabling and Termination of branches using LAN and WAN topology up to 35 Bank Branches both in Lagos and upcountry branches and cash centres.

Ø Supervising System Administrator in branches and IT Vendors.

RESPONSIBILITIES/Job Discription

Ø Hardware Installation, Maintenance and repairs; such as Computers

Acer, dell, fujitsu Siemens, HP ,IBM, Lenovo, and all forms of Laptops,

Scanners such as Axis, Kodak, Fujitsu Siemens and HP Printers; such as HP, Tally.

Ø Installation and maintenance of Digital Regiscope software.

Ø Preventive and Continuous servicing and maintenance of all IT Equipments.

Ø Technical Support: Providing technical assistance and support to users experiencing issues with hardware, software, network systems, or other IT-related problems.

Ø Troubleshooting: Diagnosing and resolving technical issues by identifying the root cause and implementing solutions promptly to minimize downtime.

Ø Hardware and Software Maintenance: Installing, configuring, and maintaining computer hardware, software, and related peripherals. This includes updating systems, applying patches, and ensuring software licenses are up to date.

Ø System Upgrades and Installations: Assisting in the planning and execution of system upgrades or installations, ensuring compatibility and minimal disruption to operations.

Ø User Training: Educating users on basic software and hardware functions, best practices, and security protocols to enhance their efficiency and minimize potential problems.

Ø Documentation: Maintaining accurate records, documentation, and logs of IT systems, procedures, and configurations for future reference and compliance purposes.

Ø Communication and Collaboration: Collaborating with other IT team members, departments, or external vendors to address complex technical issues or implement new solutions effectively.

Ø Continuous Learning and Professional Development: Staying updated with the latest technology trends, obtaining certifications, and enhancing technical skills to adapt to evolving IT landscapes and provide better support.

Ø Adhering to Policies and Procedures: Following organizational policies, procedures, and compliance regulations regarding IT operations, security, and data privacy.

Ø Customer Service: Providing excellent customer service by responding to inquiries promptly, understanding users' needs, and ensuring a positive experience when resolving technical issues.