Edgar Olivera
Oxnard,CA
Summary
Proven leader in operations management, adept at enhancing team productivity and efficiency at Axios Logistics. Skilled in employee supervision and training, with a keen focus on improving service delivery and customer relations. Demonstrated ability to exceed performance goals through effective time management and team collaboration.
Overview
10
10
years of professional experience
Work History
Busser
Brophy Bros
05.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
Assistant Manager of Operations
Axios Logistics
11.2020 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
Restaurant Waiter
Brophy Bros
07.2014 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
No Degree - Accounting And Business Management
Ventura College
Ventura, CA09.2026
Skills
- Time Management
- Team Collaboration
- Employee Supervision
- Training and mentoring
- Performance Analysis
- Operations Management
- Performance Tracking
- New Employee Hiring
- Logistics Planning
- Service Delivery Management
- Operational planning
- Customer Relations
- Workplace Safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser
Brophy Bros
05.2024 - Current
Assistant Manager of Operations
Axios Logistics
11.2020 - Current
Restaurant Waiter
Brophy Bros
07.2014 - Current
No Degree - Accounting And Business Management
Ventura College
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