Edgar Ortuno
Poplar Grove,IL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. As well as hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier
Sams club
Rockford, IL
10.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Member Specialist
Sams Club
Rockford , IL
10.2022 - Current
- Assisted with training new staff members on procedures related to member services.
- Assisted members with account inquiries via phone or email correspondence.
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Processed cash and check deposits every day.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Answered member questions about products and services.
- Experience with selling credit cards and upgraded memberships to customers.
Education
High School Diploma -
Belvidere North High School
Belvidere, IL05-2023
Some College (No Degree) - Economics
Rock Valley College
Rockford, ILSkills
- Returns processing
- Drawer balancing
- Customer Service
- Product Recommendations
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Payment Collection
- Payment Processing
- Money Handling
- bilingual
- Time management skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Sams club
10.2022 - Current
Member Specialist
Sams Club
10.2022 - Current
High School Diploma -
Belvidere North High School
Some College (No Degree) - Economics
Rock Valley College
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