Edgar Osborn
Adams,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Etta Raes
06.2022 - 10.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
General Manager
Ground
01.2022 - 06.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
General Manager
Circa
01.2018 - 01.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Oversaw all day-to-day FOH/Administrative operations
- Implemented daily/weekly cleaning and maintenance duties
- Developed Menu, Wine and Craft cocktail tests to assess and improve staff training
- Increased Catering sales via large private party and corporate bookings
- Developed and implemented Staff wellness and Covid-19 protocols
- During Two month shutdown, took on larger maintenance projects during the day and all carryout business in the evenings utilizing solely salaried labor
- During re-open, implemented staff safety and sanitation protocols, reconfigured dining room to distance tables and still keep warm, cozy ambient feel
- Overall sales increased >48% over 2.75 year period
General Manager
The Bunganut Pig And Eatery
11.2015 - 05.2018
- Implemented changes to correct a wide range of challenges that included declining sales, staffing and operations.
- Effect of changes - sales increased, employee moral improved and operational expenses were reduced.
- Improved operations through front of house and back of house staff training and menu changes.
- Experienced reduced expenses in food costs, including a reduction in comped items.
- Increased sales and profitability through improved customer service, as well as inventory management and development.
- Implemented higher standards and procedures.
- Scheduling and operational functions of fifteen employees.
- Worked with previous and new ownership to ensure a smooth transition during the sale of the restaurant.
General Manager
Circa
10.2013 - 11.2015
- Grew weekly sales 100% in first nine months through improving the overall guest experience and active marketing, which included social media and print advertisement.
- Increased overall sales 75% by establishing on and off-site catering, serving groups from 20 to 300 guests
- Scheduling and operational functions of seventeen employees.
- Collaborated with distributor representatives to host wine tastings and staff training.
Manager
The Bunganut Pig Pub And Eatery
09.2001 - 10.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduling and operational functions of fifteen employees.
- Responsible for guest satisfaction and end of day procedures.
Manager
4th & Main
08.1997 - 09.2001
- Managed the execution of a new Restaurant Opening.
- Designed and implemented front of house training curriculum.
- Created wine and specialty drink menu.
- Managed and worked front of house and back of house on a daily basis.
- Successfully opened Downtown Franklin's first casual fine dining restaurant.
Education
No Degree - Business Administration
Ohio State University
Columbus, OHNo Degree - Mass Communications
UT Martin
Martin, TN 08.1992
Skills
- Workflow Planning
- Account Management
- Branding
- Financial Administration
- Event Planning
- Catering
- Public Relations
- Social Media
Certification
HACCP
TABC
ServSafe Manager and Proctor
Timeline
General Manager
Etta Raes
06.2022 - 10.2023
General Manager
Ground
01.2022 - 06.2023
General Manager
Circa
01.2018 - 01.2021
General Manager
The Bunganut Pig And Eatery
11.2015 - 05.2018
General Manager
Circa
10.2013 - 11.2015
Manager
The Bunganut Pig Pub And Eatery
09.2001 - 10.2013
Manager
4th & Main
08.1997 - 09.2001
No Degree - Business Administration
Ohio State University
No Degree - Mass Communications
UT Martin
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