Edgar Ramirez
San Francisco,CA
Summary
Dynamic leader with proven success in team supervision and customer service management at Walgreens, enhancing customer satisfaction and boosting sales through effective problem-solving and motivational leadership. Skilled in cash handling and conflict resolution, adept at fostering a positive team environment and driving operational improvements. Achieved a significant increase in team productivity by implementing efficient scheduling and training programs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Custodian
Gold Star Cleaning
04.2018 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported vandalism or other damage to property to supervisor.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Streamlined waste management processes, promoting recycling and sustainability efforts.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Shift Leader
Walgreens
05.1992 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Developed training program for new employees, speeding up their integration into team.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Education
General Education
San Francisco City College
San Francisco, CASkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Motivational Leadership
- Assigning Work
- Complaint resolution
- Role Modeling
- Policy Enforcement
- Client Service
- Shift Scheduling
- Sales Reporting
- Rules Enforcement
- Production Scheduling
- Equipment Troubleshooting
- Employee Scheduling
- Employee Attendance Monitoring
- Policy and Procedure Enforcement
- Time Management
- Task Prioritization
- Problem-solving abilities
Certification
Complete training certificate for Custodian in San Francisco City College
Languages
English Spanish
Full Professional
Timeline
Custodian
Gold Star Cleaning
04.2018 - Current
Shift Leader
Walgreens
05.1992 - Current
General Education
San Francisco City College