Edgar Ramirez
Wingstop
Dallas,TX
2
Languages
12
years of professional experience
Accomplished bilingual customer service specialist recognized for fostering a positive team culture through collaboration and effective communication. Ready to leverage experience and insights to elevate customer service standards and drive business success!
Work History
Bilingual Customer Service Representative
3 Years 4 Months- Provided exceptional customer service support in both English and Spanish, addressing inquiries and resolving issues promptly.
- Developed and maintained strong relationships with clients, ensuring their needs were met and fostering loyalty.
- Handled high-volume calls and emails while maintaining a professional demeanor, demonstrating strong multitasking abilities.
- Resolved customer complaints in a timely manner while demonstration White Glove customer service.
- Managed customer accounts and processed orders accurately, minimizing errors and ensuring timely delivery.
- Employed active listening techniques to better understand customer needs and tailor responses.
- Engaged in up selling and cross-selling of products and services, contributing to increased revenue.
Bilingual Customer Service Representative
3 Years 10 Months- Responded to customer inquiries in both English and Spanish, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and follow-up, ensuring high levels of satisfaction and engagement.
- Managed customer complaints with empathy and professionalism, achieving a resolution rate of over 90%.
- Maintained up-to-date knowledge of industry trends and customer service best practices to provide exceptional support.
Shift Manager
1 Year 2 Months- Trained and mentored team members to enhance their skills and boost overall performance.
- Managed inventory levels and conducted regular audits to maintain stock accuracy and minimize waste.
- Facilitated effective communication between departments to ensure smooth operational flow.
- Resolved customer complaints promptly and effectively, enhancing customer satisfaction.
- Utilized point-of-sale systems to track sales and generate reports for management review.
- Supervised team performance and provided constructive feedback to foster a positive work environment.
- Analyzed customer feedback to adjust service offerings and improve overall guest experience.
- Managed cash handling processes, ensuring accuracy and compliance with financial protocols.
Retail Manager
10 Months- Oversaw daily store operations, ensuring a consistently high level of customer service and satisfaction.
- Managed and trained a team of sales associates, fostering a collaborative environment that enhanced productivity.
- Implemented inventory management systems that reduced stock discrepancies by 20%.
- Conducted regular staff performance evaluations and provided constructive feedback to promote professional development.
- Utilized point-of-sale systems to streamline transactions and track sales performance accurately.
- Monitored customer feedback and implemented changes to improve service delivery and product selection.
- Led weekly team meetings to discuss objectives, challenges, and share best practices for improved sales performance.
Education
Associate's Degree - Business management
High School Diploma - General Education
Skills
Record Keeping
Safety Regulations Compliance
Inventory Management
Training and Development
Quality Assurance
Order Processing
Languages
English - Native
Spanish - Native
Timeline
Retail Manager
Wingstop
11.2025 - CurrentRead More
Shift Manager
Race Track
08.2024 - 10.2025Read More
Bilingual Customer Service Representative
Teleperformance
01.2019 - 11.2022Read More
Bilingual Customer Service Representative
iQor
01.2015 - 05.2018Read More
Wilmer Hutchins High school
High School Diploma from General Education
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Texas A&M University
Associate's Degree from Business management
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