Edgar Reyes
Las Vegas,NV
Summary
Dynamic leader with a proven track record at MGM Resorts International, adept in elevating guest experiences and streamlining operations. Fluent in Spanish and English, I excel in situational adaptability and fostering professional relationships. My background includes enhancing team performance, driving customer satisfaction, and leveraging strong communication for impactful results.
Overview
6
6
years of professional experience
Work History
Event Services Supervisor
MGM Resorts International - T-Mobile Arena
11.2021 - Current
- Provide exceptional guest services in all public and premium areas of the T-Mobile Arena, while reporting directly to the Guest Services Manager.
- Establish a high level of service and operational support, along with planning, delegating, and managing all functions of the Guest Services Department for the T-Mobile Arena.
- Coach and counsel Guest Services personnel to ensure compliance with policies and procedures.
Special Events Supervisor
MGM Resorts International, T-Mobile Arena
08.2018 - 11.2021
- Educate guests regarding important property information and directions to all areas of the arena, including nearby casinos.
- Guaranteed guest satisfaction and a positive experience through genuine, enthusiastic, and friendly interactions.
- Cultivated professional relationships with guests through active response, dedicated assistance, and knowledgeable suggestions.
Warehouse Worker/ Inventory Control
Golo llc.
01.2020 - 10.2021
- Receive and distribute equipment to necessary areas.
- Load and unload the truck with equipment, as well as organize materials.
- Collaborated closely with other departments on special projects as needed.
Sales Representative/ Account Manager
Emineo Marketing Solutions
04.2019 - 09.2019
- Developed professional sales presentations, seminars, and exhibitions to creatively communicate product quality and market comparisons.
- Followed up after sales to assess satisfaction, and identify ongoing requirements.
- Conduct an interview for the company, hire new members, teach, and train new hires with product knowledge, and how to interact.
- Build a team of trained sales representatives to sell desired products in a large market retailer.
- Built positive and productive customer connections to drive consistent sales.
Education
BACHELOR OF SCIENCE - Sports Management/ Facilities And Recreations
Bluefield University
Bluefield, Virginia12-2018
Skills
- Bilingual (fluent in Spanish and English)
- Leadership experience
- Situational adaptability
- Time management proficient
- Customer service experience
- Strong communication skills
- Detail-oriented
- Interviews and hiring procedures
- Hiring, training, and development
- Exceptional decision making
- High level of Cognitive thinking
Timeline
Event Services Supervisor
MGM Resorts International - T-Mobile Arena
11.2021 - Current
Warehouse Worker/ Inventory Control
Golo llc.
01.2020 - 10.2021
Sales Representative/ Account Manager
Emineo Marketing Solutions
04.2019 - 09.2019
Special Events Supervisor
MGM Resorts International, T-Mobile Arena
08.2018 - 11.2021
BACHELOR OF SCIENCE - Sports Management/ Facilities And Recreations
Bluefield University
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