Edgar Reyes-Valenzuela
Albuquerque,NM
Summary
Dynamic professional with a proven track record at Nirvana Shops, enhancing customer satisfaction and exceeding sales targets through exceptional service and teamwork. Skilled in POS system operations and conflict resolution, I consistently drive positive outcomes, demonstrating reliability and a commitment to excellence. Fluent in English and Spanish, I excel in fostering client relationships and operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Nirvana Shops
05.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Restaurant Manager
Blakes Lotaburger
11.2023 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Construction Worker
Javiers General Construction
03.2023 - 11.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
Restaurant Manager
Blakes Lotaburger
11.2022 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Restaurant Manager
MacDonalds
12.2021 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Tire Technician
Discount Tire
06.2020 - 05.2021
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Dairy Farmer
Tres Hermanos Dairy
04.2017 - 05.2020
- Maintained farm equipment and vehicles.
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Milked [Number] cows using milking machinery.
- Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Kept stock healthy with adequate food, water and open space.
- Optimized cow comfort with improved housing and management practices, leading to increased milk yields.
- Increased milk production by implementing effective breeding and feeding strategies.
- Reduced calf mortality rates through close monitoring of newborns and providing timely medical intervention when needed.
- Collaborated with veterinarians to implement herd health programs targeting specific areas of concern such as mastitis or lameness.
Education
Associate of Arts -
IntelliTec College - Grand Junction
Grand Junction, CO05.2026
High School Diploma -
Belen High School
Belen, NM05.2020
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Cash Register Operation
- Relationship Building
- Store maintenance
- FLUENT IN English and Spaish
- POS system operations
- Conflict Resolution
- Sales expertise
- POS System Operation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Associate
Nirvana Shops
05.2024 - 07.2024
Restaurant Manager
Blakes Lotaburger
11.2023 - 04.2024
Construction Worker
Javiers General Construction
03.2023 - 11.2023
Restaurant Manager
Blakes Lotaburger
11.2022 - 02.2023
Restaurant Manager
MacDonalds
12.2021 - 05.2022
Tire Technician
Discount Tire
06.2020 - 05.2021
Dairy Farmer
Tres Hermanos Dairy
04.2017 - 05.2020
Associate of Arts -
IntelliTec College - Grand Junction
High School Diploma -
Belen High School
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