Edgar Rios Jr
Sherman Oaks,CA
Summary
Strong leader and analytical problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact success positively while focusing on safety, EEO, training, team building, leading by example, and motivating.
Overview
26
26
years of professional experience
Work History
Commercial Service Supervisor
Los Angeles Department Of Water & Power
233 S Beaudry
10.2018 - Current
- Directed work activity of F-level Commercial Service Supervisors on personnel issues related to performance, discipline, EEO, safety, MOU, Administrative Manual, and Division and Section Policies.
- Developed and delivered effective presentations for call center staff, resulting in increased performance and productivity.
- Organized monthly team meetings to discuss goals, challenges, and successes while fostering a culture of continuous improvement focused on performance, guidelines, EEO, safety, and policy adherence.
- Acted as a key liaison between the call center and training unit along with other internal stakeholders, ensuring seamless collaboration and successful project execution.
- Championed proactive internal process improvements to drive organizational efficiency
Commercial Field Representative
Los Angeles Department Of Water
Van Nuys, CA
04.2017 - 10.2018
- Optimized route planning to minimize travel time while maximizing client visits by strategically planning and efficiently executing daily tasks.
- Performed on-site cursory inspections of water and electric meters, and electric service panels before turning service on or off and reported hazards, damage to meters, tampering, and diversion to
- Complied with safety standards for vehicle inspection, safe driving, scanning for hazards at worksites, and maintaining tools and personal protective equipment.
Customer Service Representative - ASU
Los Angeles Department Of Water & Power
111 N. Hope St
09.2016 - 04.2017
- Analyzed accounts, water and electric meter readings, and billing history for possible irregularities for Residential, Commercial, Industrial, and Solar customers.
- Assisted with billing inquiries and provided timely and accurate responses to enhance customer satisfaction while resolving billing variances to maintain system accuracy and currency.
- Worked closely with Field Investigators to complete billing instructions on completed cases and ensured compliance with established billing policies.
Customer Service Manager
Consumer Benefit Services Inc.
Naperville, IL
03.1998 - 12.2007
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed, and hired all department employees.
- Developed and implemented customer service policies, procedures, training materials, and programs.
- Managed customer service effectiveness by monitoring performance and assessing metrics for improved efficiency and reduced wait times.
Education
High School Diploma -
East Aurora High School
Aurora, ILSkills
- Staff Training and Development
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Training and Motivation
Timeline
Commercial Service Supervisor
Los Angeles Department Of Water & Power
10.2018 - Current
Commercial Field Representative
Los Angeles Department Of Water
04.2017 - 10.2018
Customer Service Representative - ASU
Los Angeles Department Of Water & Power
09.2016 - 04.2017
Customer Service Manager
Consumer Benefit Services Inc.
03.1998 - 12.2007
High School Diploma -
East Aurora High School