Summary
Overview
Work History
Education
Skills
Personal Experience
Accomplishments Skills
Timeline
Generic

Edgar Rivera

Cape Coral,FL

Summary

Proactive Fresh Food Manager with expertise in running smooth and successful fresh food department. Matches employees to tasks to boost productivity across workforce. Forward-thinking and resourceful with results-driven mentality. Versatile Fresh Food Manager successful at recruiting, hiring and training productive and service-focused grocery employees. Proficient in ordering supplies, coordinating records and maintaining health and safety standards. Good understanding of market conditions, seasonal needs and customer preferences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Fresh Assistant Manager

SAMS CLUB
12.2021 - Current
  • Maintained compliance with health code standards.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Completed cycle counts and monthly inventory.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and led team of 100-165 department team members

Merchandise Manager

SAMS CLUB
08.2020 - 12.2021
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Manager

SAMS CLUB
12.2018 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.

Hostess

Jack in the Box
10.2017 - 12.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Associates

Studio Movie grill
08.2016 - 10.2016
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Education

High School Diploma -

Northbrook High School
Houston, TX
05.2016

Skills

  • Seasonal Displays
  • Merchandising Skills
  • Product Purchasing
  • Food Safety Understanding
  • Inventory Management
  • Staff Training
  • Food Safety Standards
  • Department Operations
  • Hiring Strategies
  • Human Resources Management
  • Business Administration
  • Training and Development

Personal Experience

  • Jack in the Box, Houston, TX, 10/01/17, Present, Hostess, Provided superior customer service by processing customer transactions of goods and services in a fast paced environment, Developed ability to effectively manage time and prioritize tasks, Gained strong understanding of customer's needs and resolved disputes in a patient manner, Developed excellent interpersonal communication skills
  • Studio Movie grill, Houston, TX, 08/01/16, 10/01/16, Sales Associates, Developed strong teamwork skills, Made sure the inventory items were organized and in place at all times, Responsible for overlooking the merchandise
  • Wings N Things, Houston, TX, 04/01/14, 07/01/14, Hostess/Server, Greeted customers and provided assistance with seating them quickly, Responsible for closing the store, Responds to telephone inquiries by providing quality service to customers and associates.

Accomplishments Skills

  • Safe serve certified
  • CPR Certified
  • OSHA Certified
  • Fluent in Spanish and English
  • AutoCAD
  • Microsoft Office
  • Python
  • Photoshop

Timeline

Fresh Assistant Manager

SAMS CLUB
12.2021 - Current

Merchandise Manager

SAMS CLUB
08.2020 - 12.2021

Manager

SAMS CLUB
12.2018 - 08.2020

Hostess

Jack in the Box
10.2017 - 12.2018

Sales Associates

Studio Movie grill
08.2016 - 10.2016

High School Diploma -

Northbrook High School
Edgar Rivera