Edgar Rodriguez
Houston,TX
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience in both English and Spanish.
Overview
8
8
years of professional experience
Work History
Dispatcher
David Hicks Plumbing
01.2023 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Communicated with drivers and personnel to coordinate timely arrivals and services.
Customer Service Representative
TTEC
04.2020 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and positive feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with members and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained confidential member, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Sales Associate
Interstate Batteries
02.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Handled cash/card transactions efficiently while adhering to company cash and card handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Northbrook High School
Houston, TXSkills
- Written and oral communication
- Complaint resolution
- Customer inquiries
- Problem-solving skills
- FLUENT IN SPANISH
- Inbound phone calls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
David Hicks Plumbing
01.2023 - 10.2024
Customer Service Representative
TTEC
04.2020 - 12.2022
Sales Associate
Interstate Batteries
02.2017 - 03.2020
High School Diploma -
Northbrook High School
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