Edgar Rodriguez
West Palm Beach
Summary
Experienced professional with a strong background in delivering exceptional customer service and providing administrative support. Collaborative and adaptable, excels in fostering effective team dynamics and ensuring smooth operations. Proficient in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. With a reliable and organized approach, poised to enhance front desk efficiency and drive client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Xpress Urgent Care
02.2024 - Current
- Scan Identification and insurance cards
- Verify insurance eligibility and billing
- Collect co-payments or contracted rates if deductibles have not been met
- Use eCW
- Update patient demographics
- Verify patient pharmacy
- Verify workers comp information and motor vehicle accident
- Print out paperwork for next day
- Check faxes and follow up
- Create charts for new patients that have trouble with kiosks
- Create actions for appropriate departments/ Personal
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Take action and assist medical assistances with triaging pt, taking vitals and disinfecting pt rooms
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Mental Health Technician
SandyPines Residential Treatment Center
08.2023 - Current
- Take notations of behavioral changes throughout shifts
- Daily paper filing into patient charts
- Daily chart auditing
- Promote daily treatment plans and behavioral plan
- Receiving phone calls and transfer calls to proper extension
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Construction Laborer
Specialty Drywall Finishing LLC
04.2022 - 05.2023
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
- Observed safety regulations on job sites to minimize accidents.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
Fabricator
Acrylico
05.2018 - 02.2022
- Fabricating acrylic windshields for boats and yachts
- Sander department
- Shipping department
Youth Group Leader
Jóvenes en acción Holy Name Of Jesus church
02.2014 - 09.2020
- Youth group leader of teenagers, age 13 to 18
- Help with school work and projects
- Listen to teens problems and provide guidance
- Help In preparations of fundraisers
- Provide supervision in outdoor activities and trips
- Supervise 2 day retreats and serve food to teens
- Provide emotional support to teens
Stocker
El Bodegon supermarket
07.2017 - 05.2018
- Merchandise stock and organizer
- Receiving and unloading
- Rotating merchandise
- Checking and ordering products
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Stocked designated items on shelves, end caps and displays.
Casher/Stocker
Burlinton Coat Factory
08.2016 - 02.2017
- Front end Cashier
- Welcome in people as they walk in
- Provide customer services
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Education
High school diploma - Nursing
South Tech Academy
Boynton Beach, FL05.2016
Skills
- Physiology Knowledge
- Medical terminology
- Organizational skills
- Time management
- Front desk
- Anatomy Knowledge
- Verbal and written communication
- Crisis Intervention
- Appointment scheduling
- Communication skills
- Initiative-taking
- Office experience
- Complex Problem-solving
- Strong memory
- Office administration
- Responsible
- Customer and client relations
- Order fulfillment
- Payment processing
- EClinicalWorks
- Computer proficiency
- Vital signs
- Heavy lifting
- Carpentry
- Computer skills
- Typing
- Fabrication
- Respectful
- Teamwork
- Phone etiquette
- Medical Office Experience
- Windows
- Fast learner
- Customer service
- Microsoft Office
- Willingness
- Fundraising
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
Certification
- Driver's License, Valid
- BLS Certification, 09/01/23 to 09/01/25
- CPR Certification, 09/01/23 to 09/01/25
Assessments
- Medical receptionist skills, Proficient, 07/01/23
- Attention to detail, Proficient, 08/01/22
- Work motivation, Proficient, 08/01/22
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Xpress Urgent Care
02.2024 - Current
Mental Health Technician
SandyPines Residential Treatment Center
08.2023 - Current
Construction Laborer
Specialty Drywall Finishing LLC
04.2022 - 05.2023
Fabricator
Acrylico
05.2018 - 02.2022
Stocker
El Bodegon supermarket
07.2017 - 05.2018
Casher/Stocker
Burlinton Coat Factory
08.2016 - 02.2017
Youth Group Leader
Jóvenes en acción Holy Name Of Jesus church
02.2014 - 09.2020
High school diploma - Nursing
South Tech Academy
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