Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Edgar Rodriguez

Santa Ana,CA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy
Anaheim, California
05.2015 - 08.2024
  • Assisted in daily store operations, ensuring high standards of customer service and product availability.
  • Learned inventory management processes to optimize stock levels and minimize discrepancies.
  • Supported team in maintaining a clean and organized store environment for enhanced shopping experience.
  • Engaged with customers to address inquiries and resolve issues promptly, fostering positive relationships.
  • Participated in training sessions to develop skills in sales techniques and product knowledge.
  • Contributed to visual merchandising efforts, enhancing product displays to attract customers effectively.
  • Collaborated with team members on promotional events, driving customer engagement and awareness.

Store Manager

RadioShack
Tustin, California
05.2005 - 05.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Learned inventory management processes to optimize stock levels and minimize discrepancies.
  • Supported team in maintaining a clean and organized store environment for enhanced shopping experience.

Automotive Technician

Toyota
Irvine, California
06.1996 - 08.2004
  • Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
  • Led team in performing routine maintenance and complex repairs on diverse vehicle models.
  • Mentored junior technicians, enhancing skill development and efficiency in service delivery.
  • Implemented process improvements reducing repair turnaround time while maintaining quality standards.
  • Utilized advanced diagnostic tools to identify issues accurately and expedite repairs.
  • Collaborated with parts department to ensure timely availability of necessary components for repairs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Cook's Assistant

Swiss Chalet
San Clemente, California
02.1995 - 07.1996
  • Assisted in preparation and cooking of diverse menu items, ensuring adherence to recipes and quality standards.
  • Maintained cleanliness and organization of kitchen workspace, adhering to safety and sanitation protocols.
  • Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
  • Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Maintained high personal grooming standards and uniform presentation.

Dry Cleaner

Nelson Dry Cleaner
02.1995 - 04.1995
  • Operated dry cleaning machinery, ensuring efficient processing of garments and textiles.
  • Maintained cleanliness and organization of work area to enhance operational workflow.
  • Trained junior staff on safe handling of chemicals and equipment usage protocols.
  • Monitored inventory levels of cleaning supplies, placing orders as needed to prevent shortages.
  • Used pressing machines and hand irons on appropriate garments.
  • Started washers, dry cleaners, driers or extractors and regulated machine processes.

Education

GED -

HSE Academy
Santa Ana, CA

Banking Financial Occupation -

ROP
Anaheim, CA

Automotive Certified Technician -

University of Toyota
Cerritos, CA

Skills

  • Store operations
  • Customer service management

Accomplishments

  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Increased sales by 10% by coaching department managers on new merchandising standards.

Certification

  • [Area of expertise] License - 2005 -2024

Languages

Spanish

Timeline

Store Manager

CVS Pharmacy
05.2015 - 08.2024

Store Manager

RadioShack
05.2005 - 05.2015

Automotive Technician

Toyota
06.1996 - 08.2004

Cook's Assistant

Swiss Chalet
02.1995 - 07.1996

Dry Cleaner

Nelson Dry Cleaner
02.1995 - 04.1995

GED -

HSE Academy

Banking Financial Occupation -

ROP

Automotive Certified Technician -

University of Toyota

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Edgar Rodriguez