Edgar Roman
Houston,TX
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TERRITORY SALES LEADER
ON-POINT MARKETING
02.2023 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
CUSTOMER SERVICE MANAGER
GRUMA
03.2019 - 11.2022
- Monitoring the performance of corn flours with clients.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
WAREHOUSE MANAGER
GRUMA
02.2018 - 03.2019
- Stocks control
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA and AIB safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
QUALITY ADVISER
GRUMA
08.2017 - 02.2018
- Follow-up to customer's complaints and service, technical training on the operation of equipment, flours and processes, showings with clients, compliance AIB regulations.
- Reduced defects and non-conformances by conducting thorough root cause analyses.
- Enhanced product quality by implementing effective monitoring and control systems.
- Reviewed technical specifications for new products, guaranteeing adherence to established requirements.
- Optimized manufacturing processes with the implementation of robust quality management systems.
TECHNICAL SALES ENGINEER
REYSI
09.2014 - 08.2017
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Conducted market research to identify new opportunities and target markets.
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
PRODUCTION SUPERVISOR
HASCOR METALS
12.2013 - 09.2014
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
PRODUCTION SUPERVISOR
GLASS&GLASS
09.2011 - 08.2013
- Training and participation in the start-up of the plant, operation of melting furnace, management on the reception, storage and distribution of raw materials, establishment of operating parameters, development and implementation of area's manuals, creating and revising systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and personnel requirements.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
RESEARCH TECHNICIAN
MEXICHEM
07.2010 - 07.2011
- Optimization of PVC compound formulas, physical-chemical PVC compounds tests, pilot plant operation, extruders operation (Haake, Buss America, Brabender, Collin).
- Actively participated in lab meetings, sharing knowledge and expertise to foster a collaborative research atmosphere.
- Assisted in the development of novel research methodologies, leading to breakthrough discoveries and publications.
- Maintained a safe and organized laboratory environment, ensuring compliance with safety regulations and best practices.
- Collaborated with multidisciplinary teams to advance research projects towards meaningful outcomes.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
Education
BACHELOR DEGREE IN CHEMICAL ENGINEERING - Chemical Engineering
UNIVERSIDAD TECNOLOGICA DE ALTAMIRA
10.2012
Skills
- Mentoring abilities
- Client acquisition
- Competitor Analysis
- Sales Coaching
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Quality Control
- Continuous Improvement
- Production Management
- Health and safety compliance
- Worker Training
- Schedule Management
- Production Planning
- Equipment monitoring
- Equipment Operation
Certification
- Densitymeter, Refractometer, Polarimeter and Rudolph Research Analytical Automation Operational, Application and IQOQPQ Training, Hackettstown, New Jersey, 2016
- Calibración de Instrumentos de Medición de Viscosidad, León, Mx, 2016
- Installation and Operation of the Koehler Instrument Company Petroleum Testing Equipment, Holtsville, New York, 2015
- Auditor Interno Knowledge Management Consulting, Tampico, Mx, 2014
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
TERRITORY SALES LEADER
ON-POINT MARKETING
02.2023 - Current
CUSTOMER SERVICE MANAGER
GRUMA
03.2019 - 11.2022
WAREHOUSE MANAGER
GRUMA
02.2018 - 03.2019
QUALITY ADVISER
GRUMA
08.2017 - 02.2018
TECHNICAL SALES ENGINEER
REYSI
09.2014 - 08.2017
PRODUCTION SUPERVISOR
HASCOR METALS
12.2013 - 09.2014
PRODUCTION SUPERVISOR
GLASS&GLASS
09.2011 - 08.2013
RESEARCH TECHNICIAN
MEXICHEM
07.2010 - 07.2011
BACHELOR DEGREE IN CHEMICAL ENGINEERING - Chemical Engineering
UNIVERSIDAD TECNOLOGICA DE ALTAMIRA
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