Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Santos

Durham,NC

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Resourceful airport customer service agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries, ticketing, and boarding processes with speed and accuracy. Specialized skills include conflict resolution, bilingual communication, and advanced computer proficiency. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance the passenger experience and streamline operations.

Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized, and hardworking with customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
2017
2017
years of post-secondary education

Work History

Airport Customer Service Agent

Service agent
Morrisville, NC
04.2025 - Current
  • Assisted passengers with check-in procedures and baggage handling.
  • Managed customer inquiries and resolved issues promptly and effectively.
  • Provided information about flight schedules and gate changes to travelers.
  • Provided training to new agents on company policies and procedures.
  • Resolved customer issues promptly and professionally.
  • Built strong relationships with customers by providing exceptional customer service.
  • Supported sales team members to drive growth and development.

Customer Service Lead

Bar
Durham, Nc
04.2024 - Current
  • Supervised daily operations and ensured smooth bar service.
  • Trained new staff on customer service standards and drink preparation.
  • Managed inventory levels and ordered supplies as needed.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Retail Worker

Auto part
Durham
06.2023 - 04.2024
  • Assisted customers in selecting appropriate auto parts for their vehicles.
  • Maintained organized inventory and ensured shelves were fully stocked.
  • Operated point-of-sale system for processing customer transactions.
  • Work with customers and assist them with what they need.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Handled returns and exchanges according to store policies.

Customer Service

Restaurant
Raleigh, North Carolina
04.2015 - 06.2023
  • Developed strategies to improve customer service experience.
  • Resolved customer service issues to ensure customer satisfaction.
  • Provided courteous customer service to ensure customer satisfaction
  • Completed day-to-day duties accurately and efficiently.
  • Always assist the customers calmly, always listen to what they needed.
  • Spanish and English was required.
  • Developed and implemented customer service policies as needed.
  • Greeted guests and provided excellent customer service.
  • Provided quality customer service with a friendly attitude.
  • Developed strong customer service protocols for sales staff.

Education

Associate of Business Administration - Accounting

Durham Technical Community College
Durham, NC
08.2021 - 05.2023

Riverside High School
Durham , NC

Skills

  • Check-in procedures
  • Customer inquiries
  • Flight scheduling
  • Sales
  • Speak English and Spanish
  • Relationship building
  • Attention to detail
  • Team support
  • Strong multitasking

Languages

English
Limited
Spanish
Professional

Timeline

Airport Customer Service Agent

Service agent
04.2025 - Current

Customer Service Lead

Bar
04.2024 - Current

Retail Worker

Auto part
06.2023 - 04.2024

Associate of Business Administration - Accounting

Durham Technical Community College
08.2021 - 05.2023

Customer Service

Restaurant
04.2015 - 06.2023

Riverside High School