Summary
Overview
Work History
Skills
Timeline
Generic

Edgar Sardaryan

Watch Sales Specialist
Los Angeles,CA

Summary

Dynamic and results-driven professional with a proven track record in technology and sales, notably at Happy Jewelers. Fluent in English and Armenian, I excel in client communication and have a knack for educating customers and closing sales. Expertise in network troubleshooting and client management, enhancing business operations and client satisfaction.

Overview

14
14
years of professional experience

Work History

Watch Sales Specialist

Happy Jewelers
Fullerton, CA
01.2024 - Current
  • Building my own book off clients
  • Buying and selling luxury watches
  • Authenticating watches before purchasing
  • Delivering watches to end customers, make sure it was what they where expecting
  • Advertising and bring in new business using different forms of social media to gain more attraction and build new business.
  • Working around the clock due to some clients being in different time zones

2nd Line Service Desk Engineer

DWF Law
03.2020 - 04.2022
  • Daily morning and evening checks depending on which shift I was allocated
  • Dealing with calls that had been escalated to second line by 1st line
  • I was also responsible to make sure backups had taken place for 6 of our sites remotely
  • Helping projects team with rollout of intunes
  • Using SCCM, to approve software request from the catalog, adding new software to the catalog
  • Experience with Citrix, for Visual files, software used as a legal firm
  • Using Imanage/DMS, locking down files, unlocking files, extracting documents, end-user support
  • Microsoft Azure experience including Intune and dealing with users at risk
  • Doing analysts every month in my selected area and doing reports

Accounts Executive

Sodexo
03.2018 - 03.2020
  • Account executive for 8 companies that where under the Sodexo umbrella
  • Providing weekly reports for each company
  • Following strict security procedures
  • Meeting with each company to see how we could improve resolution time but also how we could minimize the amount of calls raised.
  • Troubleshooting network/broadband issues
  • Managing ticketing software
  • Using AD, Group policy, and DHCP

Accounts Manager

LittleFish
04.2015 - 01.2017
  • Providing support to the 1st and 2nd line support assistance when issue needed to be escalated
  • Primary contact for 4 companies.
  • Experience with VMWare and Hyper V
  • Domain Services, AD, Group Policy, NTFS, File and print
  • Support of Exchange 2010, 2013
  • Handling negotiations for support package upgrades and also software
  • Having monthly meetings with clients to make sure we are meeting their business needs but also to keep a strong relationship

Second-line Engineer

Selfridges
03.2014 - 04.2015
  • Testing patches, and custom software on iPhone before releasing updates to all devices
  • Putting in place a mobile policy and correct return of levers equipment to minimize loss
  • Monitoring spends on our mobile platform to see who the spenders are and why
  • Working with Mitel Phones
  • Providing 2nd line support
  • Managing all tickets and assigning them to the correct individuals and also groups
  • Monitoring our back up services and making sure backups have been carried out if not resolving the issue
  • Providing Epos training
  • Monitoring all our server rooms to make sure everything is correct
  • Patching and cable laying
  • Making sure all tills are running correctly to make sure business runs as optimal as possible
  • Traveling between 4 sites, 2 in Manchester, Birmingham, and London
  • Providing network support (Routers, Switch’s, Firewall)
  • Working with Hyper V

Apprentice

East Ward Primary School
02.2013 - 03.2014
  • Managing Client and Server Machines Windows 7/8/10 Windows Server 2003/08
  • Administration of machines using Active Directory, Group Policy, DNS & DHCP
  • Maintaining over 150 Ipads using MDM software and Apple Configuration
  • Performing proactive maintenance of hardware such as MFP’s Whiteboards, Smart TV’s, Projectors
  • Managing the schools wired and wireless networks, including creating cable runs and managing patch panels and switches
  • Leasing with staff and pupils in a friendly and professional manner in order to help resolve IT issues and also offer general guidance
  • Creating new Windows 7/8/10 ISO images to be deployed via network
  • Maintaining and updating backups and also retrieving any data that may be lost or deleted by accident
  • Maintaining of the school website
  • Documentation of network structure

Voluntary placement

Charisma Computer shop
01.2011 - 12.2012
  • Working as part of a team to get all jobs done quickly but at a professional level
  • Updating and repairing laptops and PC’s hardware and software
  • Designing, planning and building new computers for customers, these computers ranged from the average day to day use computers all the way up to water cooled high end gaming PC’s
  • Managing and solving customer enquiries and complaints over the phone, email and also face to face
  • Negotiating with sellers to get the best price on hardware and also software

Skills

  • Bilingual – fluent in English and Armenian
  • Excellent communication skills both in person and email/text
  • Ability to sell
  • Ability to educate and also explain

Timeline

Watch Sales Specialist

Happy Jewelers
01.2024 - Current

2nd Line Service Desk Engineer

DWF Law
03.2020 - 04.2022

Accounts Executive

Sodexo
03.2018 - 03.2020

Accounts Manager

LittleFish
04.2015 - 01.2017

Second-line Engineer

Selfridges
03.2014 - 04.2015

Apprentice

East Ward Primary School
02.2013 - 03.2014

Voluntary placement

Charisma Computer shop
01.2011 - 12.2012

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Edgar SardaryanWatch Sales Specialist