Edgar Sauceda
East Wenatchee,WA
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
10
10
years of professional experience
Work History
Service Advisor
Sangster Motors
12.2021 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Evaluated customer needs to recommend appropriate services and products.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Manage 10-15 customers daily and multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Town Nissan
12.2019 - 11.2021
- Managed service workflow, ensuring timely completion of vehicle repairs and maintenance.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Collaborated with 8 technicians to communicate repair statuses and address customer concerns effectively.
- Trained new staff on company policies, service procedures, and client interaction techniques.
Customer Service Rep
Numerica Credit Union
07.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with 6 cross-functional teams to enhance service delivery and product awareness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Rep
North Cascades Bank
10.2018 - 07.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with 5 team members to develop best practices for consistent customer service delivery.
Coffee Broista
Dutch Bros
06.2015 - 01.2019
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in 6 person team setting, providing support and guidance on daily shifts.
Education
High School Diploma -
Eastmont Senior High School
East Wenatchee, WA06.2015
Skills
- Fast learner
- Strong verbal communication
- Public speaking
- Project Management
- Self-motivated
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Team player mentality
- Bilingual
Timeline
Service Advisor
Sangster Motors
12.2021 - Current
Service Advisor
Town Nissan
12.2019 - 11.2021
Customer Service Rep
Numerica Credit Union
07.2019 - 11.2019
Customer Service Rep
North Cascades Bank
10.2018 - 07.2019
Coffee Broista
Dutch Bros
06.2015 - 01.2019
High School Diploma -
Eastmont Senior High School
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