Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edgar Silva

Lafayette,LA

Summary

Dynamic Shift Leader with a positive attitude and proven cash handling expertise at Tropical Smoothie Cafe. Successfully trained new employees and resolved customer complaints, enhancing satisfaction through effective problem-solving and strong communication skills. Committed to maintaining a safe work environment while fostering teamwork and delivering exceptional service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Tropical Smoothie Cafe
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Crew Member

Bobalicious Tea Shop
09.2023 - 05.2024
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Lakeside High School
Sibley, LA

No Degree - Biology

University of Louisiana At Lafayette
Lafayette, LA
12-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Conflict resolution

Certification

  • CNA - Certified Nurse Assistant
  • OSHA Certified
  • CPR and First Aid Certified
  • MIcrosoft Word

Timeline

Shift Leader

Tropical Smoothie Cafe
08.2024 - Current

Crew Member

Bobalicious Tea Shop
09.2023 - 05.2024

Lakeside High School

No Degree - Biology

University of Louisiana At Lafayette

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Edgar Silva