Edgar Soto
Laredo,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Deployed Services
01.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
Cashier
HEB Grocery Store
03.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Janitorial Worker
HEB Grocery Store
03.2020 - Current
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
Customer Service Representative
Concentrix
11.2019 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Service
Whataburger
06.2017 - 09.2019
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Highschool Diploma -
United South High School
Laredo, TX06.2019
Skills
- Inventory Management
- Issue Resolution
- Records Maintenance
- Billing and Payment Processing
- Customer Service Excellence
- Cleaning and Sanitizing
- Supply organizing
Languages
English
Full Professional
Timeline
Unarmed Security Guard
Deployed Services
01.2024 - Current
Cashier
HEB Grocery Store
03.2020 - Current
Janitorial Worker
HEB Grocery Store
03.2020 - Current
Customer Service Representative
Concentrix
11.2019 - 08.2020
Service
Whataburger
06.2017 - 09.2019
Highschool Diploma -
United South High School
Similar Profiles
Mai JimenezMai Jimenez
Security Officer at Deployed ServicesSecurity Officer at Deployed Services
Anthony CollinsAnthony Collins
Talent Acquisition Specialist at Deployed ServicesTalent Acquisition Specialist at Deployed Services
Jennifer HuneycuttJennifer Huneycutt
Housekeeper at Deployed ServicesHousekeeper at Deployed Services