Edgar Toral Hernandez
Phuket,Thailand
Summary
With over 20 years of C-level leadership experience, I am a driven Managing Partner & Director who has leveraged big data and analysis to shape strategy and drive organizational success. My expertise in cultivating Business Intelligence consistently improves company performance, while my adaptability and innovation excel in strategic planning and growth hacking. Leading cross-cultural and multi-disciplinary teams, I successfully achieve organizational goals and demonstrate exceptional brand management, resulting in significant shareholder value. With a progressive background in hospitality, health, wellness, and sports, I bring a visionary approach and a proven record of accomplishment. My focus on growth, confidence in decision-making, and expertise in leading organizations through periods of change and development set me apart. Articulate and driven, my top strengths lie in relationship-building, planning, and operational development. As an accomplished Managing Partner, I am committed to optimizing processes and improving team productivity to achieve even greater levels of success in the [Industry].
Overview
32
32
years of professional experience
Work History
Managing Partner & Director
Intermedika Consulting
06.2023 - Current
- Introduced www.intermedikaconsulting.com as a Phuket-based advisory venture, serving the Healthcare, Wellness, Hospitality, and Sports sectors to support regional initiatives. Offer professional insights and guidance for investors, developers, and property owners.
- Established influential collaborations with hospitals, hoteliers, developers, and wellness professionals to address the expanding requirement for cutting-edge lifestyle products.
- Led project focused on developing business cases and feasibility studies for six vibrant Malaysian destinations, promoting active living and healthy lifestyles under UEM Sunrise flag.
- Delivered a strategic road map to Singha Hospitality for medical wellness, enhancing the product offerings at their flagship property in Thailand.
- Developed strategic road map and implementation plan for YOBO holdings to enhance compounding pharmacies and functional clinics in Kuala Lumpur, Malaysia, and facilitate regional expansion while supporting investment sourcing
- Currently involved in advising and collaborating with QAV Life Phuket to develop a comprehensive Sports and Health resort in Phuket which includes Tennis facilities as well as offerings related to Lifestyle Medicine, Wellbeing Center along with residential & hospitality components.
- Leveraged analytics to inform decision-making, employing data-driven strategies to overcome competitive challenges.
- Spearheaded strategic planning initiatives, aligning firm objectives with market opportunities to drive business growth.
General Manager & Advisor
Royal Bangkok Sports Club & Polo Club
06.2021 - 06.2023
- Collaborated with the General Committee (Board Members) to create a comprehensive Strategic Map encompassing the club’s financial, legal, operational, HR, and technological sustainability.
- Formulated an impactful business plan and financial projection FY 2022/2023 in collaboration with the General Committee (Board Members).
- Implemented groundbreaking changes to improve TTCs by overhauling backend information systems and restructuring the organization.
- Formalized new HR policy and guidelines to establish a sustainable working environment.
- Developed and implemented strategic measures for organizational policy-making under the local emergency decree.
- Executing the strategic planning and communicating the set goals and objectives to the various stakeholders
- Collaborated with 36 sports sections to develop and implement key initiatives, enhancing member's experience.
- Managed an investment portfolio exceeding THB 4.5B in government bonds and savings plans, ensuring adherence to policies and guidelines.
- Oversaw F&B culinary operations for a diverse portfolio of 14 outlets and outsource partners.
- Successfully navigated organizational challenges posed by COVID-19 pandemic while leading a team comprising 850 full-time employees and more than 1,000 non-staff/outsource partners. Implemented robust safety measures to safeguard the health of approximately 30k members, guests, and staff.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Implemented cutting-edge technology solutions that automated key processes, improving accuracy and speed.
Chief Executive Officer
Thanyapura Health & Sports Resort
08.2020 - 06.2021
- Led the management of various divisions within Thanyapura holdings and group of companies, with oversight of over 900 employees across key segments such as Hospitality (2 resort wings dedicated to sports and health services), Sports and Club Management (5 internationally acclaimed academies serving over 1500 TP Club members), Wellbeing Center offering SPA, TCM, and Alternative wellness products/services, Clinic Management at Thanyapura and Amanpuri Resort, F&B operations, and facilities management.
- Managed the impact of the economic downturn caused by COVID-19 by implementing safety protocols to ensure the well-being of employees, visitors, and individuals under care.
- Managed financial condition of organization through rolling business forecasts and cash flow projections, developed and maintained organizational procedures for successful direction of business, and collaborated with finance department to prepare annual budgetary plans.
- Played a crucial role in facilitating the successful sale of Thanyapura Phuket in February 2021 by providing comprehensive support in investor relations, due diligence, restructuring efforts, and overseeing operational and management obligations.
- Conducted performance reviews, setting clear objectives and KPIs for senior management.
- Guided corporate governance and compliance, adhering to legal standards and regulatory requirements.
Executive Vice President
Thanyapura Health & Sports Resort
08.2017 - 08.2020
- Provided strategic advisory support to the owner representative for aligning and integrating key business segments including Hotels, Medical Services, Wellness & Lifestyle Programs, Sports Academies, and affiliated companies.
- Transformed relationships with key partners through restructuring commercial terms and agreements, resulting in a twofold increase in business volume from 2017 to 2019. Achieved a remarkable boost of 35% in hotel rev-par.
- Achieved improved EBITDA of the consolidated companies by THB 60M over 24 months by re-structuring overall financial model, business plans, and strategic positioning. Successfully adopted international benchmark ratios for business management and performance planning.
- Empowered operational teams by leveraging state-of-the-art technology for improved data analytics, effective decision making, and strategic sales and distribution planning.
- Created new business opportunities to enhance the development of functional medicine clinics. Successfully established strategic ties with Aman group for managing a state-of-the-art lifestyle clinic at Amanpuri Resort in Phuket.
- Served as a key support to the Group CEO-President in driving the development of Thanyapura World - Holding Company, with emphasis on future management agreements and IP development under a licensing model.
- Developed comprehensive plans to address and mitigate the impact of the Covid pandemic.
- Conducted performance reviews and set KPIs for senior management, aligning with company objectives.
- Coordinated with HR to design and implement leadership development programmes.
Chief Executive Officer
Tree Top Hospital (Ramsay Sime Darby Healthcare)
07.2016 - 06.2017
- Championed the establishment of a 194-bed hospital and specialty clinics facility through collaborative efforts with RSD (Malaysia) and Tree Top Investment Maldives.
- Established strong business framework to facilitate successful testing & commissioning (T&C) and mobilization of 680 employees at an expansive tertiary hospital with 194 rooms and 30 multi-specialty clinics specializing in cardiology and oncology services.
- Contributed to the establishment of a satellite family clinic on the island of Male, playing a key role in supporting referrals and maintaining business continuity.
- Sourcing and recruitment of over 55 specialists and medical officers.
- 5-year financial plan, brand development.
- Manage the development and commissioning of a 119-service apartment for staff and guests.
- Reports to the operation board between Tree Top Investment and Ramsay Sime Darby Health Care.
- Negotiated high-value contracts with suppliers and clients, securing favourable terms.
Vice President
Sime Darby Property and Healthcare
07.2010 - 07.2016
- Managed facilities and business development for Sime Darby, overseeing cross-functional responsibilities with Sime Darby Property and Sime Darby Healthcare (2010-2011).
- Served as VP/Director of Strategy & Marketing at Ramsay Sime Darby Healthcare, spearheading successful strategic planning and marketing campaigns for the medical division with responsibility over a sizable RM 482m turnover (2011-2015).
- Oversaw the investment of RM 47.5m (1st phase) in creating a 7-floor multistory medical wellness facility at Subang Jaya Medical Center Campus (2015-2016).
- Oversaw the expansion into new markets, increasing brand presence and revenue.
- Conducted comprehensive financial analysis to guide investment decisions.
- Championed the adoption of innovative technologies to enhance service delivery.
General Manager
Sodexo Healthcare
05.2008 - 07.2010
Managing Director
Chiang Mai Riverside Plaza Hotel
03.2007 - 03.2008
Division Director
Bumrungrad International
01.2004 - 03.2007
Associate Division Director
Bumrungrad International
05.2003 - 12.2004
Director of Operations
Hilton International Colombo
10.2002 - 05.2003
Director of Operations
Hilton International Bangkok
01.2001 - 10.2002
Food & Beverage Director
Hilton International Bangkok
01.2000 - 12.2000
Food & Beverage Manager
Hilton International Rangali Island
02.1997 - 01.2000
Food & Beverage Coordinator
Hilton International Kuching and Batang-Ai
01.1996 - 12.1997
Management Trainee
Hilton International Beijing
12.1994 - 12.1995
Management Trainee
Movenpick
04.1993 - 10.1993
Education
BBA - Hotel, Tourism And Commerce
10-1994
- Business Administration
- Academic Achievement Award Mention Bien Course E.S
- Coursework in Hotel Management and Finance
- With Honors
BBA - Haute Ecole De Commerce (HEC)
07-1993
- Higher Diploma in Business, Hotel and Tourism from Ecole Communal de Secretariat Administration et Commerce de la ville de Liege, Belgium.
- With Honors
Skills
- Strategy Development
- Strategic Goal Planning and Mapping
- Extensive Market Assessment
- Research and Analysis
- Financial Planning
- Business Development
- Talent Management
- Product Innovation and Development
- Stakeholder Management
- Investor Relations
- Owner Relations
- Outstanding Team Leadership
- Interpersonal Skills
- Partnership Development
- Employee coaching
- Tactical Marketing
- Recruitment Strategies
- Operational Management
- Compliance Management
- Client Relationship Management
- Team Collaboration
- Project Budgeting & Management
- Complex Negotiation
- Business Administration
- Strategic Networking
- KPI Management
- P&L Management
- Ethical leadership
- Interviewing expertise
- Social media strategy
- Industry networking
Competencies
Strategy – vision on the ‘big picture’ and developing strategies that translate into action.
Business Development – From conception to execution, a complete skill to set and build profitable business enterprise.
Shareholders value creation – support long term strategies, vision, mission, corporate governance, finance and asset management.
Human resources – Ability to build a strong team, committed to career development, training and staff welfare. Build competency and skills set.
Operations – proven cross functional capabilities with ability to set in action complicated strategic goals and objectives in adequate time frames and budgets. Ability to work under pressure, resilient. Handle up to 1200 full-time employees.
Customer Experience– Expertise in the implementation of mid-scale C.R.M projects. From process analysis to acquisition and implementation of technological systems, to the integration of collaborative, operational and analytical systems.
Innovator “Blending Healthcare and Hospitality”.
· Consultant and advisor
Languages
English
Proficient
C2
French
Proficient
C2
Italian
Upper Intermediate
B2
Spanish
Native or Bilingual
Hobbies and interests
- Travel
- Golf
- Community development & sustainability
- Wellness movement tribe leader
Contact
Phuket, Thailand 83110
References
RUBEN TORAL
DIRECTOR OF HEALTHCARE + WELLNESS
QUO GLOBAL
ruben.toral@quo-global.com
T +66 2260 9494, www.quo-global.com
_____________________________________________________________________________________
CURTIS SCHROEDER
PRINCIPAL
INTERMEDIKA CONSULTING
curt@intermedikaconsulting.com
T +66818280648, www.intermedikaconsulting.com
_____________________________________________________________________________________
GARETH JONES
CO-FOUNDER & MANAGING DIRECTOR
QAV LIFE GROUP
gareth.jones@qavlife.com
T +66 9225 77101
_____________________________________________________________________________________
COBBY LEATHERS
GENERAL COMMITTEE MEMBER
ROYAL BANGKOK SPORTS CLUB & POLO CLUB
cobby.leathers@rbsc.org
T +66 818426856
Education
other,Liege,other,Geneva
Profile
- General Management: 30 years combined experience working in Europe, North and Southeast Asia.
- Degree in hotel & tourism with honors from Belgium’s ECSSAC Business School with honors.
- Business administration degree “E.S” from Switzerland’s Hotel School of Geneva, “Vieux Bois” with honors.
- Certifications to business courses in Cornell University and Ashridge business school.
- Hilton Assessment Center for 4-D concept development and implementation.
- Sime Darby Assessment Center for Senior Vice President
- Multi-cultural; lived and worked in Latin America, Europe, and Asia.
Timeline
Managing Partner & Director - Intermedika Consulting
06.2023 - Current
General Manager & Advisor - Royal Bangkok Sports Club & Polo Club
06.2021 - 06.2023
Chief Executive Officer - Thanyapura Health & Sports Resort
08.2020 - 06.2021
Executive Vice President - Thanyapura Health & Sports Resort
08.2017 - 08.2020
Chief Executive Officer - Tree Top Hospital (Ramsay Sime Darby Healthcare)
07.2016 - 06.2017
Vice President - Sime Darby Property and Healthcare
07.2010 - 07.2016
General Manager - Sodexo Healthcare
05.2008 - 07.2010
Managing Director - Chiang Mai Riverside Plaza Hotel
03.2007 - 03.2008
Division Director - Bumrungrad International
01.2004 - 03.2007
Associate Division Director - Bumrungrad International
05.2003 - 12.2004
Director of Operations - Hilton International Colombo
10.2002 - 05.2003
Director of Operations - Hilton International Bangkok
01.2001 - 10.2002
Food & Beverage Director - Hilton International Bangkok
01.2000 - 12.2000
Food & Beverage Manager - Hilton International Rangali Island
02.1997 - 01.2000
Food & Beverage Coordinator - Hilton International Kuching and Batang-Ai
01.1996 - 12.1997
Management Trainee - Hilton International Beijing
12.1994 - 12.1995
Management Trainee - Movenpick
04.1993 - 10.1993
Ecole Hoteliere De Geneve, Vieux Bois - BBA, Hotel, Tourism And Commerce
ECSSAC - BBA, Haute Ecole De Commerce (HEC)
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