Edgar Torres
Vista,Ca
Summary
Desire to move forward in my career with Scripps Coastal Carlsbad. To support providers in providing superior patient care and helping Scripps Coastal meet its organizational targets.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Scripps Coastal Carlsbad
05.2014 - Current
- Perform all duties of a patient service representative, as well as playing a major role with patient metrics, specifically mammogram outreach
- Other duties include but are not limited to supporting all departments, scheduling mammograms, assisting patients with any and all needs with the most important being an advocate to patients.
Patient Service Rep/Specialist
Scripps Coastal Carlsbad
02.2011 - 05.2014
- Perform all duties of a patient service rep
- As well as proving support to three providers
- Other duties include but are not limited to submitting referrals to other clinics, scheduling surgeries, submitting referral for approvals prior to visits and surgeries.
Supply Chain Coordinator
Hospital
09.2006 - 02.2011
- Perform all duties of a supply coordinator
- Coordinating supply deliveries to multiple departments within the hospital and clinic
- Maintaining deliveries on time while keeping the cost low
- Scheduling returns to guarantee Scripps was not overcharge
- Creating invoices while communicating with vendors to guarantee a better relationship.
Education
Palomar community College
01.2008
Skills
- Over 16 years of customer service experience in various departments to include Pediatrics, Dermatology, Family Practice & Internal Medicine
- Strong focus in provider and staff engagement, resulting in strong relationships and connections
- Ability to work independently when management is unavailable, to include helping and guiding my peers and ability to deescalate upset/anxious patients
- Work with providers and peers on engagement resulting in improved patient satisfaction
- Help with health metrics resulting in optimal health for our patients and achieving set goals by leadership
- Highly responsible, energetic, efficient, and strong organizational skills
- Working with leadership, peers, and providers to help improve patient access and satisfaction
- Highly skilled and knowledgeable
- Assisting and supporting with SCMC projects ensuring quality and meeting targets
- Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork
- Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach
Highlights
Recipient of many patient and peer accolades for job performance and also nominated for employee of the year with hopes of receiving the award in the future.
Timeline
Patient Service Representative
Scripps Coastal Carlsbad
05.2014 - Current
Patient Service Rep/Specialist
Scripps Coastal Carlsbad
02.2011 - 05.2014
Supply Chain Coordinator
Hospital
09.2006 - 02.2011
Palomar community College
Similar Profiles
Mercedes LagunaMercedes Laguna
Phlebotomy Externship at Scripps Coastal Medical CenterPhlebotomy Externship at Scripps Coastal Medical Center
Serena BeltranSerena Beltran
Customer Service Representative at Scripps Coastal Medical CenterCustomer Service Representative at Scripps Coastal Medical Center
Monica Ruiz EtchingsMonica Ruiz Etchings
Program Manager, Dissemination and Implementation at Scripps Whittier Diabetes Institute- Scripps HealthProgram Manager, Dissemination and Implementation at Scripps Whittier Diabetes Institute- Scripps Health
Sarah LicariSarah Licari
Neuropsychology Trainee at Twin Cities Center for Psychology and WellnessNeuropsychology Trainee at Twin Cities Center for Psychology and Wellness
Wilmer MercadoWilmer Mercado
Front End Services Host Team Associate at WalmartFront End Services Host Team Associate at Walmart