Edgar Urrego
Katy,TX
Summary
Achieved top 0.8% in Conn's HomePlus for Protection Plan sales, excelling in customer satisfaction and Lease to Own conversions. Expert Sales Associate specializing in upselling, with a knack for relationship building and close rate conversion, significantly boosting sales margins and training teams for sales excellence.
Overview
15
15
years of professional experience
Work History
Third Key Sales Associate
Conn's HomePlus
06.2009 - Current
- Contributed to team and store success by meeting and exceeding individual sales targets of over 100k monthly and registering in the top 1% in the company in Protection Plan percentage, Lease to Own conversion rate, and Customer Satisfaction score.
- Enhanced store sales by effectively upselling and cross-selling products to customers across furniture, appliances, and electronics departments.
- Implemented visual merchandising strategies that contributed to an appealing store layout by setting and maintaining company mandated planograms.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted customers in selecting appropriate electronics based on their specific needs and preferences.
- Contributed to store profitability by focusing on high-margin items within Electronics department and add-on products during customer interactions resulting in consistent uptick in sales by an average of 270bps per year from 2009 to 2017.
- Increased sales and customer satisfaction through personalized servicing in Appliances department by 110bps YoY in sales and 3% in Net Promoter Score (NPS) from 2017-2023.
- Trained team members in successful strategies to meet operational and sales targets in Electronics and Appliances.
Education
High School Diploma -
Inem Kennedy
Bogota, Columbia11.1982
Skills
- Market Research
- Relationship Building
- Product Knowledge
- Motivational Skills
- Solution selling
- Sales process
- Key Account Management
- Customer Service
- Problem-solving skills
- Store Opening and Closing
- Sales Training
- Sales Strategies
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Third Key Sales Associate
Conn's HomePlus
06.2009 - Current
High School Diploma -
Inem Kennedy
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