EDGAR VALENCIA
Santa Ana,CA
Summary
Proven leader in hospitality, excelling in customer service and sales expertise, notably at Benny and Mary’s. Mastered multitasking and team collaboration to enhance guest experiences and achieve service excellence. Skilled in cash handling and fostering positive environments, leading to increased staff retention and customer satisfaction. Demonstrates exceptional hospitality service expertise and a strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Benny and Mary’s
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server Trainer
Santa Monica Seafood
03.2023 - 01.2025
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs
Server Manager
Le Zinque
01.2018 - 07.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
High School Diploma -
Costa Mesa
Costa Mesa, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Sales expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Full Professional
Spanish
Timeline
Server
Benny and Mary’s
10.2023 - Current
Lead Server Trainer
Santa Monica Seafood
03.2023 - 01.2025
Server Manager
Le Zinque
01.2018 - 07.2023
High School Diploma -
Costa Mesa
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