Summary
Overview
Work History
Education
Skills
Timeline
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Edgar Velasco

West New York,NJ

Summary

Specialized in providing high-quality service in fast-paced restaurant environments. Skilled in customer relationship management, problem-solving, and teamwork. Previous roles have resulted in improved customer satisfaction ratings and repeat patronage. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

13
13
years of professional experience

Work History

Restaurant Server

Sedona Taphouse
Cliffside, NJ
01.2024 - Current
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted customers, provided menus and answered questions about menu items.
  • Served food and beverages to patrons and confirmed complete orders.

Restaurant Waiter

Trattoria La Sorrentina
North Bergen, NJ
10.2018 - 09.2023
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted customers, provided menus and answered questions about menu items.
  • Served food and beverages to patrons and confirmed complete orders.

Administrative Assistant

Tiendas Montana
Caracas, Venezuela
02.2012 - 09.2018
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Developed and maintained filing systems for confidential documents and records.
  • Assisted with payroll processing by entering employee hours into the system.
  • Monitored loans and accounts payable to confirm payments are current.
  • Calculated income and social security tax deductions.
  • Reconciled bank accounts on a regular basis.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.

Education

Some College (No Degree) - Business Administration

UNIVERSIDAD CATOLICA ANDRES BELLO
CARACAS, VE

Skills

OFFICE EQUIPMENT: TELEPHONE, COPIER

MICROSOFT OFFICE SUITE (MICROSOFTWORD & EXCEL), WINDOWS, OUTLOOK, STRONG ETHICS REGARDING CLIENTS’ PRIVACY, INSTRUMENTAL IN RESOLVING PROBLEMS AND COLLABORATING WITH TEAMS TO PROVIDE IMPECCABLE CLIENT SUPPORT, POSSESS ADVANCED KNOWLEDGE IN ALL DESKTOP APPLICATIONS, ACTIVITIES, PROCESSES AND TECHNOLOGY IMPROVEMENT, STRONG KNOWLEDGE OF, EXCELLENT DEXTERITY, EYE HAND COORDINATION, AND FAST TYPER, ADEPT AT MANAGING TIME PER COMPANY WORK-FROM HOME SCHEDULES, BILINGUAL: ENGLISH AND SPANISH

Timeline

Restaurant Server

Sedona Taphouse
01.2024 - Current

Restaurant Waiter

Trattoria La Sorrentina
10.2018 - 09.2023

Administrative Assistant

Tiendas Montana
02.2012 - 09.2018

Some College (No Degree) - Business Administration

UNIVERSIDAD CATOLICA ANDRES BELLO

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